Head of Wholesale Commercial

EIR; Dublin; Hybrid; EUR 120,000 - 180,000; Full time

Job summary

eir is seeking a commercially focused leader to drive the success and strategic development of our Wholesale Broadband and Voice portfolio. Based at HSQ2 with a hybrid model, you will own pricing, customer development and portfolio growth across regulated and non-regulated services.

You will lead cross-functional teams, develop pricing proposals and business cases, analyse market trends and work with Finance and Operations to deliver revenue and profitability improvements.

Qualifications

• A third-level degree is required.
• Approximately five years of relevant commercial, product, pricing or wholesale telecommunications experience.
• Strong commercial judgement with experience in pricing, business cases, forecasting and financial analysis.
• Understanding of wholesale telecommunications markets, customer needs, competition and regulated and non-regulated services.
• Excellent analytical skills and the ability to translate data and market insight into clear commercial actions.
• Proven influencing and negotiation skills, with confidence working with senior stakeholders.
• Experience leading through a matrix structure and coordinating delivery across multiple functions.
• Customer-focused mindset with the ability to manage sensitive negotiations, escalations and competing priorities.
• Strong communication, change and delivery skills.

Responsibilities

• Lead the commercial strategy for Wholesale Broadband and Voice products.
• Identify and develop commercial opportunities with wholesale customers, including non-regulated agreements.
• Assess gaps in Broadband and Voice portfolios and work with product owners on solutions.
• Develop pricing proposals, business cases and financial forecast models for non-regulated products.
• Analyse customer, product and market trends to identify opportunities and risks.
• Collaborate with Finance to forecast impacts and support decision-making.
• Provide commercial analysis to the Commercial Director and wider team.
• Lead cross-functional stakeholders to deliver priorities.
• Support customer negotiations, service changes, escalations and commercial issue resolution.
• Ensure pricing proposals follow governance requirements.

Skills

Commercial judgement

Analytical skills

Negotiation

Communication

Change management

Delivery skills

Education

Third-level degree

Job description

We are looking for a commercially focused leader to drive the success, operational effectiveness and strategic development of our Wholesale Broadband and Voice portfolio. This is a high-impact role with responsibility for commercial performance, pricing, customer development and portfolio growth across regulated and non-regulated services.

The role is based at HSQ2 and follows a hybrid working model of three days in the office and two days working from home. Travel and occasional out-of-hours work may be required to support customers and business priorities.

Why This Role:

You will act as the senior commercial owner for Broadband and Voice, bringing together customer insight, market analysis, product development, pricing and cross-functional delivery to identify opportunities, manage risk and strengthen performance.

Expectations From TheRole:

What is expected of this role:

• Lead the commercial strategy for key Wholesale Broadband and Voice products.
• Identify and develop commercial opportunities with wholesale customers, including negotiating agreements in non-regulated areas.
• Assess gaps in the Broadband and Voice product portfolios and work with product owners to develop solutions.
• Develop pricing proposals, business cases and financial forecast models for non-regulated products.
• Analyse customer, product and market trends to identify commercial opportunities and risks.
• Work closely with Finance to forecast future impacts and support informed decision-making.
• Provide commercial analysis and insight to the Commercial Director and wider Commercial team.
• Lead cross-functional stakeholders across Product, Regulatory, Finance, Insights and Operations to deliver agreed priorities.
• Support customer negotiations, service changes, major escalations and commercial issue resolution.
• Ensure pricing proposals and commercial decisions follow the relevant approval, regulatory and governance requirements.

How success will be measured

• Delivery of agreed revenue, profitability and portfolio performance plans.
• Improved product and commercial performance through pricing, growth strategies, analysis and corrective action.
• Strong strategic customer relationships and effective management of initiatives, changes and escalations.
• Accurate, compliant and well-controlled pricing operations.
• Effective cross-functional leadership and delivery of commercial priorities.

Key relationships

You will work closely with the Managing Director, Wholesale; Commercial Director; Product Director; Head of Insights; and colleagues across Commercial, Product, Pricing, Regulatory, Finance, Operations and Programme teams. Externally, you will engage with senior contacts in wholesale customers and, where relevant, ComReg.

Requirements For ASuccessful Application:

• A third-level degree.
• Approximately five years of relevant commercial, product, pricing or wholesale telecommunications experience.
• Strong commercial judgement, with experience in pricing, business cases, forecasting and financial analysis.
• An understanding of wholesale telecommunications markets, customer needs, competition and regulated and non-regulated services.
• Excellent analytical skills and the ability to turn data and market insight into clear commercial actions.
• Proven influencing and negotiation skills, with confidence working with senior internal and external stakeholders.
• Experience leading through a matrix structure and coordinating delivery across multiple functions.
• A customer-focused mindset, with the ability to manage sensitive negotiations, escalations and competing priorities.
• Strong communication, change and delivery skills.

Others:

Our purpose is to connect for a better Ireland.

Our ambition is to be the number one choice for telecommunications and technology solutions, delivering for our customers today and into the future.

Our new values and behaviours reflect both who we are and who we strive to become. They are the way that we bring our purpose to life in eir.

We are committed to creating an inclusive and supportive work environment.

If you require any reasonable adjustments during the application or interview process, please let us know, and we will work with you to meet your needs.

If successful in the interview process, eir reserves the right to conduct appropriate suitability checks in relation to prospective employees including but not limited to reference checking and/or other searches using publicly available information.