Head of NOC
Ekco
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Benefits offered by this job
Job summary
Ekco is seeking an experienced Head of NOC in Ireland to lead the Network Operations Centre, shaping strategy, improving service quality and delivering measurable client outcomes. You’ll build high‑performing teams, own day‑to‑day delivery, and partner with engineering and service colleagues to drive maturity and incident resilience.
You’ll influence processes, governance and continuous improvement while developing talent and ensuring excellent client experience across our managed services.
Qualifications
- Led a NOC or similar service delivery function.
- Built high-performing teams with a positive, accountable culture.
- Clear understanding of network operations, monitoring and incident management.
- Experience in client-facing managed services environments with strong communication.
Responsibilities
- Lead, coach and develop a NOC team.
- Own day-to-day NOC service delivery and incident management.
- Improve operating processes, documentation, monitoring and escalation practices.
- Align NOC with client priorities and business goals.
- Lead major incident responses with calm, structured coordination.
- Identify opportunities for automation and knowledge development.
Skills
Education
Tools
Job description
Founded in 2016, Ekco has quickly become one of Europe’s fastest-growing cloud solution providers and your trusted security-first Managed Service Provider.
IT leaders choose Ekco to drive operational efficiency, scale smarter and stay ahead of risk – powered by local expertise, delivered at European scale.
We specialise in helping organisations advance their cloud maturity guiding transformation, strengthening security, and maximising the value of their technology investments.
In simple terms: we help organisations modernise with confidence securing their systems, optimising their cloud, and keeping them resilient in a rapidly changing world.
Today, we’re a thriving team of 1,000+ talented and supportive colleagues across the UK, Ireland, Benelux, South Africa, and Malaysia—and we’re continuing to grow.
At Ekco, How We Work Matters As Much As What We Deliver. Our People Live By Four Core Values That Shape Everything We Do
- On It: We take ownership, follow through, and get things done.
- All In : We collaborate, support each other, and commit fully to shared goals.
- Connected: We build trusted relationships with colleagues, clients, and partners.
- Hungry to Grow: We stay curious, keep learning, and push ourselves to the next level.
If these values resonate with you, you’ll feel right at home here.
Day-to-day At Ekco
We’re looking for an experienced Head of NOC to lead, shape and grow our Network Operations Centre. This is a great opportunity for a hands‑on operational leader who enjoys building high‑performing teams, improving service quality and making a visible impact on the experience we deliver to our clients.
In this role, you’ll lead the team at the centre of our managed network services, helping to strengthen how we monitor, respond, communicate and continuously improve. You’ll work across technical, service and client-facing teams to ensure the NOC is trusted, proactive and focused on delivering the right outcomes for clients.
- Lead, coach and develop a talented NOC team, creating an environment where people feel supported, accountable and motivated to do their best work.
- Take ownership of day‑to‑day NOC service delivery, ensuring incidents, requests, escalations and service activities are handled with consistency, urgency and care.
- Raise the bar for service quality by improving operating processes, communication standards, documentation, monitoring, reporting and escalation practices.
- Build strong relationships across service, engineering and client-facing teams so the NOC is aligned to client priorities, service commitments and business goals.
- Lead the NOC response to major incidents, bringing structure, calm coordination and clear communication when it matters most.
- Use service trends, operational insight and client feedback to spot opportunities for improvement, automation, knowledge development and service maturity.
- Support recruitment, onboarding, skills development and performance management to ensure the team has the capability and confidence to keep growing.
- You’ve successfully led a NOC, technical operations, managed services or similar service delivery function.
- You know how to build strong teams by setting clear expectations, coaching people well and creating a positive, accountable culture.
- You understand network operations, monitoring, incident management, escalation management and service performance.
- You’re comfortable working in a client‑facing managed services environment and understand the importance of clear communication, service quality and commercial awareness.
- You can turn service trends and recurring issues into practical improvement activity that makes a measurable difference.
- You communicate clearly with technical teams, service stakeholders and senior audiences, especially when explaining performance, risk or improvement plans.
- You bring a continuous improvement mindset and are confident challenging how things are done to help the service mature.
- People leadership, coaching and team development.
- NOC leadership, network operations and managed service delivery.
- Incident, escalation and major incident management.
- Service improvement, operational maturity and process optimisation.
- Clear, client‑focused communication and confident stakeholder management.
- Operational reporting, trend analysis and data‑led decision making.
- Strong understanding of monitoring, documentation, knowledge management and service performance.
- Collaborative working across technical, service and client‑facing teams.
- ITIL Foundation or higher, or equivalent experience in service management best practice.
- Relevant networking certifications such as Cisco CCNA/CCNP, Fortinet NSE, Juniper, CompTIA Network+ or equivalent vendor experience.
- Experience with monitoring, ticketing and service management platforms such as ServiceNow, Halo, ConnectWise, Auvik, LogicMonitor, PRTG, SolarWinds or similar tools.
- Experience leading teams in a managed services, telecommunications, networking, cloud or cyber security operations environment.
- Exposure to ISO 20000, ISO 27001, NIST, Cyber Essentials, or other service, security or operational governance frameworks.
- Project, change or continual improvement experience, supported by qualifications such as PRINCE2, Agile, Lean Six Sigma or equivalent practical experience.
- The NOC is recognised as a trusted, responsive and well‑run operational function.
- Clients experience timely, professional and proactive support, with clearer visibility of service performance and improvement activity.
- The team is engaged, supported and continuously developing its skills and service capability.
- Recurring issues are identified and addressed, reducing avoidable incidents and improving the client experience.
- Operational processes, documentation, reporting and escalation practices continue to mature as the service grows.
This is a role where you can make a real difference. You’ll have the opportunity to shape a critical operational function, influence how the NOC develops and help create a service that clients trust and teams are proud to deliver. If you enjoy leading people, improving services and turning operational insight into meaningful change, this is an opportunity to have genuine impact.
- Time Off: 25 days annual leave + public holidays
- Birthday Leave: One extra day off to celebrate
- Company Pension Scheme
- Employee Assistance Programme (EAP) for wellbeing support
- EkcOlympics: Global team activity challenges
- Unlimited access to Pluralsight for continuous development
- Real opportunities to grow, including international progression
- Company of the year 2026 Tech Excellence Awards
- Microsoft 2023 Rising Star Security Partner of the Year
- First Irish Microsoft MSP to achieve all four Microsoft Security Specialisations
- A culture rooted in diversity, equity, inclusion, and belonging
- Strong commitment to internal mobility and career progression
- Flexible, family‑friendly working at the heart of our culture
- A trusted, security‑first MSP helping organisations scale smarter and stay ahead of risk
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