Head of NOC: Network Operations Leader

Ekco; Dublin; On-site; EUR 110,000 - 160,000; Full time

Benefits offered by this job

25 days annual leave + public holidays

Birthday Leave

Employee Assistance Programme (EAP)

Pluralsight access

International progression

Job summary

Ekco is seeking an experienced Head of NOC to lead and grow our Network Operations Centre. This role is hands-on, shaping high-performing teams and elevating service quality across client networks.

You’ll oversee incident management, monitoring, escalation and continuous improvement while collaborating with service, engineering and client-facing teams to deliver trusted outcomes. We offer a security-first culture and opportunities for international progression.

Qualifications

• You’ve successfully led a NOC, technical operations, managed services or similar service delivery function.
• You know how to build strong teams by setting clear expectations, coaching people well and creating a positive, accountable culture.
• You understand network operations, monitoring, incident management, escalation management and service performance.
• You’re comfortable working in a client‑facing managed services environment and understand the importance of clear communication, service quality and commercial awareness.
• You can turn service trends and recurring issues into practical improvement activity that makes a measurable difference.
• You communicate clearly with technical teams, service stakeholders and senior audiences, especially when explaining performance, risk or improvement plans.
• You bring a continuous improvement mindset and are confident challenging how things are done to help the service mature.

Responsibilities

• Lead, coach and develop a talented NOC team, creating an environment where people feel supported, accountable and motivated to do their best work.
• Take ownership of day-to-day NOC service delivery, ensuring incidents, requests, escalations and service activities are handled with consistency, urgency and care.
• Raise the bar for service quality by improving operating processes, communication standards, documentation, monitoring, reporting and escalation practices.
• Build strong relationships across service, engineering and client-facing teams so the NOC is aligned to client priorities, service commitments and business goals.
• Lead the NOC response to major incidents, bringing structure, calm coordination and clear communication when it matters most.
• Use service trends, operational insight and client feedback to spot opportunities for improvement, automation, knowledge development and service maturity.
• Support recruitment, onboarding, skills development and performance management to ensure the team has the capability and confidence to keep growing.

Skills

People leadership

NOC leadership

Incident management

Service improvement

Stakeholder management

Operational reporting

Monitoring & performance

Cross-functional collaboration

Education

ITIL Foundation

Cisco CCNA/CCNP

Fortinet NSE

Juniper

CompTIA Network+

Tools

ServiceNow

Halo

ConnectWise

Auvik

LogicMonitor

PRTG

SolarWinds

Job description

Ekco is seeking an experienced Head of NOC to lead and grow our Network Operations Centre. This role is hands-on, shaping high-performing teams and elevating service quality across client networks.

You’ll oversee incident management, monitoring, escalation and continuous improvement while collaborating with service, engineering and client-facing teams to deliver trusted outcomes. We offer a security-first culture and opportunities for international progression.