Head of Enterprise Solutions & Technical Support

Firstminute Capital; Dublin; Hybrid; EUR 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work model

Travel opportunities

Job summary

Protex AI in Ireland is hiring a Lead, Solutions & Technical Support Engineering to lead a high-performing team responsible for enterprise client success, tier-3 escalations, and edge-to-cloud operations for real-time computer vision systems.

You will partner with Engineering, Product, and Client Success to translate support insights into product improvements, scale solutions across Fortune 500 accounts, and ensure world-class technical guidance with executive presence.

Qualifications

• Bachelor's degree in CS/CE or related technical discipline.
• 6+ years in technical support, solutions engineering, or SRE.
• 2+ years leading complex technical workstreams or mentoring teams.
• Strong enterprise infra experience and cloud familiarity.
• Excellent communication and executive presence.

Responsibilities

• Lead a team delivering enterprise client success and tier-3 escalations.
• Define support metrics, incident response, and escalation pathways.
• Partner with Engineering, Product, and Client Success to align roadmap.
• Drive edge-to-cloud deployments and field support for global clients.
• Build scalable solutions and tooling to address recurring problems.
• Oversee vendor and on-site deployment strategies.

Skills

Leadership

Strategic thinking

Executive communication

Mentoring

Problem-solving

Education

Bachelor's degree in Computer Science or related

Tools

Python

JavaScript

Git

AWS

CloudWatch/ELK

Job description

Protex AI in Ireland is hiring a Lead, Solutions & Technical Support Engineering to lead a high-performing team responsible for enterprise client success, tier-3 escalations, and edge-to-cloud operations for real-time computer vision systems.

You will partner with Engineering, Product, and Client Success to translate support insights into product improvements, scale solutions across Fortune 500 accounts, and ensure world-class technical guidance with executive presence.