Head of Database Performance & Reliability

ServiceNow; Dublin; On-site; EUR 150,000 - 210,000; Full time

Benefits offered by this job

Generous family leave

Matched donations

Annual learning stipends

Flexible PTO

Competitive retirement plan

Paid volunteer time

Job summary

ServiceNow is seeking an experienced Sr Manager for our Database Engineering team to lead performance, reliability, and efficiency across PostgreSQL-based systems in a large-scale production environment. You will drive strategy, oversee incident resolution, and promote automation to scale operations.

The ideal candidate brings 10+ years in database/performance engineering, strong leadership, and a track record of reducing latency and improving platform resilience for enterprise SaaS deployments.

Qualifications

• Bachelor’s degree in Computing Science or related field required.
• 10+ years in database engineering, performance engineering, site reliability or large-scale platform operations.
• Strong PostgreSQL and distributed database architecture expertise.
• Experience leading high-performing engineering teams and incident response for customer-critical issues.

Responsibilities

• Define and execute the strategy for database performance, scalability, and efficiency across large-scale production environments.
• Lead initiatives to improve query performance, reduce latency, optimize workload distribution, and eliminate bottlenecks.
• Establish performance benchmarks, tuning standards, and engineering best practices.
• Champion proactive monitoring and automation to improve operational health and reliability.
• Build and develop a world-class team of performance and reliability engineers.

Skills

PostgreSQL

Distributed systems

Leadership

Incident response

On-call management

Performance tuning

Query optimization

Automation

Education

Bachelor’s degree in Computing Science or related field

Tools

ServiceNow

MySQL/MariaDB

Job description

ServiceNow is seeking an experienced Sr Manager for our Database Engineering team to lead performance, reliability, and efficiency across PostgreSQL-based systems in a large-scale production environment. You will drive strategy, oversee incident resolution, and promote automation to scale operations.

The ideal candidate brings 10+ years in database/performance engineering, strong leadership, and a track record of reducing latency and improving platform resilience for enterprise SaaS deployments.