Head of Customer Success — Build a CS Function From Scratch

Albert Bow Limited; Dublin; Hybrid; EUR 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

Albert Bow Limited in Dublin is seeking a Head of Customer Success to build and shape a global CS function from the ground up. You will own the customer journey, KPIs and processes, reporting to the COO and collaborating with product, sales and support to drive retention and growth.

This blank canvas opportunity requires strategic, hands-on leadership to design the framework, define the team structure, and embed customer value at scale as the business grows.

Qualifications

• Experience building a Customer Success function from the ground up.
• Ability to define the strategy, customer journey, KPIs and processes for CS.
• Proven track record of shaping a proactive, commercially focused CS function.

Responsibilities

• Define and implement the CS framework, including customer journey and lifecycle.
• Establish meaningful KPIs, health metrics, retention and renewal processes.
• Build and lead a high-performing CS team and care into product, sales and support.

Skills

Leadership

CS strategy

Customer journey

Tools

Gainsight

Job description

Albert Bow Limited in Dublin is seeking a Head of Customer Success to build and shape a global CS function from the ground up. You will own the customer journey, KPIs and processes, reporting to the COO and collaborating with product, sales and support to drive retention and growth.

This blank canvas opportunity requires strategic, hands-on leadership to design the framework, define the team structure, and embed customer value at scale as the business grows.