Head of Customer Success - B2B Loyalty Platforms (Remote)

Jobgether; Ireland; À distance; EUR 100 000 - 134 000; Plein temps

Avantages offerts par ce poste

Fully remote worldwide team

Competitive monthly salary package

Equity participation and tokens (QBX)

Résumé du poste

Jobgether is seeking a strategic, hands-on Head of Customer Success to build and lead onboarding and lifecycle management for a growing B2B loyalty and partner platform. You will own the customer journey from integration to performance optimization in a remote, AI-driven environment.

You will drive customer success initiatives, manage key partner relationships, and collaborate with sales to foster growth, retention, and strong CS processes across time zones.

Qualifications

• Fluency in German and English with excellent written and verbal skills.
• 5+ years in customer success, account management, or partner onboarding (loyalty, SaaS, or payments).
• Experience guiding onboarding, implementation, and ongoing engagement.

Responsabilités

• Own end-to-end onboarding for B2B customers, from setup to ongoing success.
• Guide partners through launch checklists and campaign reviews.
• Manage relationships and maximize value of loyalty partnerships.
• Collaborate with sales to align CS strategies and KPIs.
• Improve campaign visibility and performance across partner channels.
• Maintain a high-quality CRM environment and accurate pipelines.
• Use AI to categorize tickets, draft responses, and accelerate resolution.
• Prepare asynchronous updates and document decisions across teams.
• Develop scalable CS processes for long-term growth.

Connaissances

German language

English language

Customer success

Account management

Onboarding

AI workflows

HubSpot

Formation

5+ years relevant experience

Outils

HubSpot

Claude / AI tools

Description du poste

Jobgether is seeking a strategic, hands-on Head of Customer Success to build and lead onboarding and lifecycle management for a growing B2B loyalty and partner platform. You will own the customer journey from integration to performance optimization in a remote, AI-driven environment.

You will drive customer success initiatives, manage key partner relationships, and collaborate with sales to foster growth, retention, and strong CS processes across time zones.