Hands-On Lead for Shop, Café & Wine Bar

Sheridans Cheesemongers Ltd.; Carnaross; On-site; EUR 21,000 - 23,000; Full time

Benefits offered by this job

Employee Assistance Programme (EAP)

Bike to Work Scheme

Staff discounts

Ongoing professional development

Passionate artisan team

Job summary

Sheridans Cheesemongers Ltd. is seeking an enthusiastic Assistant Team Leader to oversee the Shop, Cafe and Wine Bar in The Old Forge, Carnaross, Kells. You will work closely with the General Manager and Team Leader to run the location and support daily operations on-site.

The role focuses on delivering outstanding customer experiences, staff supervision, and maintaining high standards across venues with flexibility for weekends and evenings.

Qualifications

• Experience in a supervisory or team leadership role.
• Excellent customer service and communication skills.
• Organised, reliable and able to stay calm during busy periods.
• Willing to work weekends and evenings.

Responsibilities

• Lead and support the team across the Shop, Cafe and Wine Bar.
• Take responsibility for the location when the General Manager and Team Leader are absent.
• Allocate daily tasks, manage breaks and ensure the team is working effectively.
• Deliver excellent customer service and support the team in handling customer queries and complaints.
• Maintain high standards of presentation, cleanliness, food safety and service.
• Support sales, KPIs, promotions, tastings and events.
• Monitor stock, ordering, deliveries, rotation and wastage.
• Support training and development of team members.
• Ensure HACCP, health & safety and alcohol service procedures are followed.
• Identify opportunities to improve processes, efficiency and the customer experience.
• Communicate operational issues and improvement ideas to the General Manager.
• Be a positive, hands-on leader who is happy to get involved wherever needed.

Skills

Team leadership

Customer service

Job description

Sheridans Cheesemongers Ltd. is seeking an enthusiastic Assistant Team Leader to oversee the Shop, Cafe and Wine Bar in The Old Forge, Carnaross, Kells. You will work closely with the General Manager and Team Leader to run the location and support daily operations on-site.

The role focuses on delivering outstanding customer experiences, staff supervision, and maintaining high standards across venues with flexibility for weekends and evenings.