Guinness Experience Specialist

Diageo España SA; Dublin; Hybrid; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Lunch allowance

Product allowance

Free Gym membership

Generous holiday allowance

Job summary

Guinness Storehouse is seeking a Guinness Experience Specialist to serve as a trusted ambassador, delivering authentic hospitality and enriching guest journeys in Dublin. You will tailor interactions, share Guinness heritage, and support commercial experiences while maintaining high standards across all visitor touchpoints.

Role emphasizes storytelling, product knowledge, teamwork, and adaptability to peak visitor periods.

Qualifications

• Passion for delivering exceptional customer experiences.
• Strong communication and interpersonal skills.
• Confidence engaging with people from different cultures and backgrounds.
• Ability to bring stories to life through engaging communication.
• Proactive problem-solving and continuous improvement mindset.
• Ability to work in a fast-paced, dynamic visitor attraction environment.
• Strong teamwork and collaboration skills.
• Flexibility to work evenings, weekends and peak periods.

Responsibilities

• Deliver exceptional guest experiences and create welcoming, memorable interactions.
• Bring the Guinness story to life through engaging storytelling and confident communication.
• Maintain expert knowledge of Guinness products, experiences and heritage.
• Support commercial objectives by offering relevant, high-quality experiences and products.
• Ensure high operational standards across all visitor areas and assist colleagues for smooth operations.
• Share knowledge with colleagues and contribute to team learning sessions.
• Deliver operational excellence through adherence to procedures and safety standards.

Skills

Guest experience

Communication

Interpersonal skills

Storytelling

Proactive problem-solving

Teamwork

Flexibility

Guest engagement

Job description

# **Guinness Experience Specialist**Location: Guinness Storehouse, Dublin Job Type: Full-Time - Annualized HoursSalary : € 36,184.50 - € 2035 Flex allowance per annumClosing Date : 18th Sept. 2026## **About Guinness Storehouse**At Guinness Storehouse, we welcome millions of visitors from around the world each year, sharing the story of Ireland's most iconic brand.We're looking for knowledgeable, passionate, proactive, engaging and assured individuals to join our team as Guinness Experience Specialists.## **About the Role**As a Guinness Experience Specialist, you are a trusted ambassador for the Guinness brand, delivering exceptional visitor experiences through authentic hospitality, engaging storytelling and expert product knowledge.You bring the Guinness story to life for guests from around the world, creating memorable moments that deepen their connection with the brand. Through your passion, enthusiasm and expertise, you help create consistently exceptional experiences while contributing positively to the success of the wider team.## **What You'll Do**### **Deliver Exceptional Guest Experiences*** Create welcoming, engaging and memorable experiences for every guest.* Anticipate guest needs and tailor interactions to suit individual interests.* Champion Guinness Experience Standards through every interaction.* Resolve guest queries and concerns professionally and effectively.* Build meaningful connections with visitors from diverse cultures and backgrounds.### **Bring the Guinness Story to Life*** Deliver engaging storytelling experiences that showcase the heritage, craftsmanship and innovation behind Guinness.* Adapt storytelling techniques to suit different audiences and visitor interests.* Communicate information confidently, accurately and enthusiastically.### **Champion Guinness Brand Knowledge*** Develop and maintain expert knowledge of Guinness products, experiences and heritage.* Act as a trusted source of information for guests and colleagues.* Share knowledge of new products, visitor experiences and best practices.### **Support Commercial Success*** Identify opportunities to enhance the guest experience through personalized recommendations.* Support the promotion of premium experiences, products and services.* Confidently introduce relevant offers in a natural and guest-focused manner.* Contribute positively to visitor engagement and commercial performance objectives.### **Champion Visitor Experience Excellence*** Proactively identify opportunities to improve guest engagement and the visitor journey.* Support the delivery of consistently high operational standards across all visitor areas.* Collaborate effectively with colleagues and managers to ensure smooth daily operations.### **Share Knowledge and Inspire Others*** Support the onboarding of new team members through knowledge sharing and practical experience.* Share storytelling techniques, guest engagement approaches and brand knowledge with colleagues.* Contribute to team discussions, briefings and knowledge-sharing sessions.### **Deliver Operational Excellence*** Follow all operational procedures, safety standards and company policies.* Identify operational challenges and raise them appropriately when required.* Contribute to a positive, inclusive and high-performing team environment.## **What We're Looking For**### **Essential*** Passion for delivering exceptional customer experiences.* Strong communication and interpersonal skills.* Confidence engaging with people from different cultures and backgrounds.* Ability to bring stories to life through engaging communication.* A proactive approach to problem-solving and continuous improvement.* Ability to work successfully in a fast-paced and dynamic visitor attraction environment.* Strong teamwork and collaboration skills.* Flexibility to work evenings, weekends and peak visitor periods.### **Desirable*** Experience in hospitality, tourism, retail, entertainment or visitor attractions.* Experience delivering presentations, tours, workshops or guest engagement experiences.* Strong knowledge of Guinness, Irish culture, tourism or storytelling.* Experience sharing knowledge, mentoring colleagues or supporting new team members.* Experience working towards visitor satisfaction, customer service or commercial objectives.## **What Success Looks Like**Successful Guinness Experience Specialists:* Consistently deliver world-class guest experiences.* Create memorable moments through authentic storytelling and brand advocacy.* Are recognized as trusted experts by guests and colleagues alike.* Positively influence visitor satisfaction, guest engagement and NPS performance.* Support commercial success through authentic and informed recommendations.* Share knowledge generously and contribute to a culture of learning and continuous improvement.## **Why Join Us?**At Guinness Storehouse, you'll join a team dedicated to creating extraordinary experiences for visitors from around the world. You'll have the opportunity to develop your skills, deepen your expertise and play a key role in bringing one of Ireland's most iconic brands to life.Celebrating life, every day, everywhere. Join us and help bring the Guinness story to life.Join us and you can also expect a highly competitive and flexible rewards and benefits package including:* Contemporary work life balance policies and wellbeing activities* Generous holiday allowance* Lunch allowance* Product allowance* Free Gym membership - Saint James Gate Gym* Additional benefits and discounts through our Benefits Hub*If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.*