Brand Experience Host & Storyteller

Diageo España SA; Dublin; Hybrid; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Lunch allowance

Product allowance

Free Gym membership

Generous holiday allowance

Job summary

Guinness Storehouse is seeking a Guinness Experience Specialist to serve as a trusted ambassador, delivering authentic hospitality and enriching guest journeys in Dublin. You will tailor interactions, share Guinness heritage, and support commercial experiences while maintaining high standards across all visitor touchpoints.

Role emphasizes storytelling, product knowledge, teamwork, and adaptability to peak visitor periods.

Qualifications

• Passion for delivering exceptional customer experiences.
• Strong communication and interpersonal skills.
• Confidence engaging with people from different cultures and backgrounds.
• Ability to bring stories to life through engaging communication.
• Proactive problem-solving and continuous improvement mindset.
• Ability to work in a fast-paced, dynamic visitor attraction environment.
• Strong teamwork and collaboration skills.
• Flexibility to work evenings, weekends and peak periods.

Responsibilities

• Deliver exceptional guest experiences and create welcoming, memorable interactions.
• Bring the Guinness story to life through engaging storytelling and confident communication.
• Maintain expert knowledge of Guinness products, experiences and heritage.
• Support commercial objectives by offering relevant, high-quality experiences and products.
• Ensure high operational standards across all visitor areas and assist colleagues for smooth operations.
• Share knowledge with colleagues and contribute to team learning sessions.
• Deliver operational excellence through adherence to procedures and safety standards.

Skills

Guest experience

Communication

Interpersonal skills

Storytelling

Proactive problem-solving

Teamwork

Flexibility

Guest engagement

Job description

Guinness Storehouse is seeking a Guinness Experience Specialist to serve as a trusted ambassador, delivering authentic hospitality and enriching guest journeys in Dublin. You will tailor interactions, share Guinness heritage, and support commercial experiences while maintaining high standards across all visitor touchpoints.

Role emphasizes storytelling, product knowledge, teamwork, and adaptability to peak visitor periods.