Guest Welcome Concierge & Lobby Host | On-site Parking

Hilton Home2 Suites; Dublin; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Employee assistance program

On-site parking

Job summary

Hilton Home2 Suites Dublin is seeking a Concierge Porter to warmly welcome guests, assist with luggage, and keep the entrance and lobby area welcoming and well presented.

You will be a visible, professional presence at the hotel entrance, greeting arrivals and helping guests with directions, transport, and information about local attractions while supporting the Front Office team during busy periods.

Qualifications

• Friendly, approachable and professional in manner.
• Excellent customer service orientation.
• Strong communication and interpersonal skills.
• Smart, professional presentation.
• Reliable and able to work in a busy hospitality environment.
• Previous experience in hospitality or customer-facing roles.

Responsibilities

• Provide a warm and professional welcome to all guests arriving at and departing from the hotel.
• Ensure the entrance and surrounding areas remain suitable and comfortable for guests.
• Politely manage situations where non-guests may gather near the hotel entrance.
• Assist guests with luggage and escort guests to rooms where required.
• Maintain a visible and welcoming presence in the hotel lobby and entrance area.
• Assist guests with transport arrangements including taxis and directions.
• Provide information about hotel facilities and local attractions.
• Ensure the hotel entrance, lobby and guest areas remain clean and well presented.
• Support the Front Office team during busy arrival and departure periods.
• Deliver a high standard of guest service at all times.

Skills

Customer service

Communication

Professionalism

Reliability

Hospitality experience

Job description

Hilton Home2 Suites Dublin is seeking a Concierge Porter to warmly welcome guests, assist with luggage, and keep the entrance and lobby area welcoming and well presented.

You will be a visible, professional presence at the hotel entrance, greeting arrivals and helping guests with directions, transport, and information about local attractions while supporting the Front Office team during busy periods.