Guest Relations Manager/Duty Manager

Parknasilla resort; Sneem; Vor Ort; EUR 35.000 - 45.000; Vollzeit

Zusammenfassung

A luxury resort in Ireland is seeking an experienced Duty Manager / Guest Relations Manager to oversee daily operations and lead a team. The role requires a minimum of 2 years in a supervisory position, strong leadership skills, and a genuine passion for guest satisfaction. You will ensure exceptional service delivery, training junior staff, and managing guest relations effectively. Apply now for a service-driven career opportunity.

Qualifikationen

• Minimum of 2 years’ experience in a Duty Manager or similar role.
• Strong knowledge in hotel operations.
• Ability to work under pressure and make quick decisions.

Aufgaben

• Oversee daily operations and ensure smooth service delivery.
• Lead and motivate a team of up to 30 staff members.
• Act as the go-to contact for guest relations queries.

Kenntnisse

Leadership

Communication skills

Guest relations

Problem-solving

Teamwork

Jobbeschreibung

Job Title: Duty Manager / Guest Relations Manager
Location: Parknasilla Resort & Spa, Sneem, Co. Kerry
Job Type: Full-Time | Flexible Shifts Required (Early/Late/Weekends).

About Us

Set amidst 500 acres of lush tropical vegetation, woodlands, and coastal walks, Parknasilla Resort & Spa is a luxurious 4-star destination offering guests an unforgettable experience. With a long-standing reputation for excellence, we are now seeking a passionate and proactive Duty Manager / Guest Relations Manager to join our well-established management team.

This is a fantastic opportunity for an ambitious hospitality professional eager to grow within a vibrant, busy, and highly respected resort.

Key Responsibilities

• Oversee and support the day-to-day operations of the resort in collaboration with the senior management team.
• Take full operational responsibility during your shift, ensuring smooth service delivery across all departments.
• Maintain a visible presence throughout the property, especially during peak times such as check-ins/outs & meal services.
• Lead, manage, and motivate a team of up to 30 staff members during peak hours.
• Provide hands-on assistance across departments including Front Office, Food & Beverage, Housekeeping, and Spa where necessary.
• Deliver a consistently exceptional guest experience, resolving issues promptly and professionally to ensure complete service recovery.
• Work closely with the Food & Beverage and Front Office teams to ensure high standards of service and presentation are upheld.
• Monitor and enforce adherence to SOPs and operational standards in all areas.
• Act as the go-to contact for all guest relations queries, special requests, and VIP handling.
• Ensure all public areas, guest facilities, and back-of-house zones are clean, safe, and up to brand standard.
• Attend and contribute to daily team briefings and maintain an effective handover system to ensure continuity between shifts.
• Conduct regular walkthroughs and inspections of the property, ensuring fire exits are clear, signage is up to date, and all areas are guest-ready.
• Support stock requisitions and equipment access outside normal hours.
• Participate in training and mentoring of junior staff, supporting their professional development.

Candidate Requirements

• Minimum of 2 years’ experience in a Duty Manager or similar supervisory role in a busy 3-star or 4-star hotel.
• Strong knowledge and background in general hotel operations.
• Previous Front Office and guest-facing experience is an advantage.
• A natural leader with excellent communication and people management skills.
• Ability to think on your feet, make decisions under pressure, and handle challenging situations with discretion.
• A team player who is also confident working independently.
• A genuine passion for guest satisfaction and a commitment to delivering memorable experiences.
• Flexibility to work a variety of shifts including evenings, weekends, and holidays.

If you are an ambitious, dedicated, and service-driven hospitality professional, we would love to hear from you. Apply now and take the next step in your career at Parknasilla Resort & Spa.