Guest Experience Quality Leader

SOUTH BEACH INTERNATIONAL HOTEL MANAGEMENT PTE. LTD.; Dublin; On-site; EUR 60,000 - 90,000; Full time

Job summary

The position at SOUTH BEACH INTERNATIONAL HOTEL MANAGEMENT PTE. LTD. in Dublin is responsible for implementing quality assurance processes that support the brand, meet guest expectations, and drive continuous improvement on the property level.

It champions the Quality function, coaches managers, conducts regular audits, and partners with training teams to ensure consistent service, adherence to standards, and a culture of quality excellence across operations.

Qualifications

• Degree in Business Administration, Hotel and Restaurant Management, or related major.
• 3 years’ experience in guest services, front desk, sales and marketing, management operations, or related professional area.

Responsibilities

• Coaches managers on Total Quality Management leadership style.
• Conduct weekly quality audits across all departments to ensure brand standards and identify gaps.
• Performs monthly audits to maintain compliance with company and brand standards.
• Maintains a visible operational presence on the hotel floor to observe processes and drive improvements.
• Implements corrective actions to enhance efficiency, service levels, and guest satisfaction.
• Directs property quality efforts to address critical customer requirements.
• Supports regional and company-wide implementation of best practices.
• Facilitates cross-functional process improvement teams to achieve measurable results.
• Delivers training in quality sciences to staff at all levels.

Skills

Quality management

Audit leadership

Guest satisfaction

Process improvement

Education

Bachelor's degree in Business Administration or Hospitality Management

Job description

The position at SOUTH BEACH INTERNATIONAL HOTEL MANAGEMENT PTE. LTD. in Dublin is responsible for implementing quality assurance processes that support the brand, meet guest expectations, and drive continuous improvement on the property level.

It champions the Quality function, coaches managers, conducts regular audits, and partners with training teams to ensure consistent service, adherence to standards, and a culture of quality excellence across operations.