Group HR Manager

Luzern eCommerce; Dublin; Hybrid; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid working

Pension and private medical insurance

Learning and development opportunities

Employee Assistance Programme

Company-sponsored social events

Job summary

Luzern eCommerce is looking for an experienced Group HR Manager to lead the HR function across Ireland, the UK and Spain. You will report directly to the CFO and be supported by an HR Generalist in Dublin, taking ownership of people practices and the employee lifecycle in a fast-paced, international setting.

The role is hybrid with a strong emphasis on business partnering, compliance and performance. You will drive workforce planning, policy development and major HR initiatives across multiple

Qualifications

• Operational HR generalist at manager/Senior HRBP level with end-to-end lifecycle focus.
• Strong employee relations and performance management experience.
• Knowledge of Irish and UK employment law; multi‑jurisdictional exposure is a plus.
• Experience supporting organisational change and workforce planning.

Responsibilities

• Lead the day-to-day HR function across Ireland, the UK and Spain.
• Provide commercially-focused HR advice to managers and senior leaders.
• Manage complex employee relations, performance, absence and restructuring.
• Coach managers on people management and performance issues.
• Own HR policies, documentation, processes and systems across lifecycle.
• Drive performance management and learning and development initiatives.
• Oversee workforce planning and headcount modelling with Finance.
• Lead recruitment activity with external partners when needed.
• Support organisational change and role realignment.
• Ensure HR governance, compliance and audit readiness.
• Lead and develop the HR Generalist.

Skills

Operational HR

Employee relations

Change management

HR policy development

Coaching managers

Education

CIPD Level 5

CIPD Level 7 advantageous

Tools

HR systems

HR technology

Automation in HR

Job description

Since 2003, Luzern eCommerce has been helping leading global brands grow their online business. We partner with brands including Panasonic, Reebok, Stokke, KIKO, Next, Twining's, Canon, Bondi Sands and Philips, helping them accelerate growth and deliver exceptional customer experiences across major marketplaces including Amazon and Zalando, branded webstores and social platforms.

Backed by significant investment, Luzern is an international, technology-led eCommerce business with an ambitious growth strategy. Our AI-enabled Channel Optimizer platform, combined with our eCommerce expertise, helps brands manage and grow their presence across increasingly complex digital channels.

As we continue to grow and evolve, we are looking for talented people who enjoy working in a fast-paced, collaborative environment and want to play an active role in the next stage of Luzern's development.

Reporting to: Chief Financial Officer

Location: Dublin (Hybrid – 3 days per week in office)

Scope: UK, Ireland and Spain

Direct Report: HR Generalist, Dublin

Travel: Regular travel to the UK, approx. every 6 weeks, with occasional travel to Spain as required

About the Role

We are looking for an experienced and commercially minded Group HR Manager to take ownership of the HR function across our business in Ireland, the UK and Spain.

Reporting directly to the CFO and supported by an HR Generalist, this is a senior, hands-on role covering the full employee lifecycle. You will work closely with managers and senior leaders, providing practical HR advice and ensuring our people practices support a high-performing, compliant and evolving organisation.

This is an operational HR leadership role rather than a Talent Acquisition-led position, and will suit an experienced HR generalist who enjoys working close to the business and taking ownership from issue identification through to delivery.

Tasks

What You’ll Be Doing

• Lead the day-to-day HR function across Ireland, the UK and Spain.
• Provide practical, commercially focused HR advice to managers and senior leaders.
• Manage complex employee relations matters, including performance, absence, disciplinary, grievance, capability and restructuring.
• Coach managers on effective people management, performance and employee issues.
• Own HR policies, employment documentation, processes and systems across the employee lifecycle.
• Drive performance management, employee development and targeted Learning & Development initiatives.
• Lead workforce planning and resourcing, considering the appropriate mix of permanent, contract, outsourced and offshore resources.
• Oversee recruitment activity and work with external recruitment partners where appropriate.
• Support organisational change, restructuring and role realignment.
• Maintain strong HR governance and compliance and ensure the function remains audit and due diligence ready.
• Work closely with Finance on headcount planning, compensation, benefits and workforce costs.
• Use workforce data to support decision-making and identify opportunities for process improvement, automation and AI.
• Lead and develop the HR Generalist.

Requirements

What You Bring to the Role

• Strong experience as an operational HR generalist at HR Manager, Senior HRBP or equivalent level.
• Proven experience managing the full employee lifecycle, rather than specialising primarily in recruitment or Talent Acquisition.
• Strong hands-on employee relations and performance management experience.
• Good working knowledge of Irish employment law; UK employment law experience is highly advantageous.
• Experience supporting organisational change, restructuring and manager capability.
• Good workforce planning and resourcing experience, including permanent, contract and outsourced models.
• Strong commercial judgement and the ability to balance employee, business and cost considerations.
• Confidence working directly with senior leadership and taking ownership of complex issues.
• Comfortable operating in a fast-paced, evolving business with a lean HR team.

Desirable

• Multi-jurisdiction or international HR experience.
• SME, scaling or high-growth business experience.
• Exposure to HR due diligence, investment or transactional activity.
• Experience using HR technology, automation or AI to improve processes.
• CIPD Level 5 or equivalent; Level 7 advantageous.

Benefits

What We Offer

• Competitive compensation and benefits
• Hybrid working
• Pension and private medical insurance
• Learning and development opportunities
• Employee Assistance Programme
• Company-sponsored social events

We are committed to equal opportunities and welcome applications from all suitably qualified candidates. If you require any reasonable adjustments during the recruitment process, please let us know.