Graduate IT Support Engineer - Cloud & AI Solutions

Arcon Recruitment Services; Ballina, Ballinrobe, Castlebar, Westport; On-site; EUR 26,000 - 36,000; Full time

Job summary

Arcon Recruitment invites applications for a Graduate IT Support Engineer role in its technology-focused office. The successful candidate will support day-to-day IT operations, assist with application support, automation, and documentation while learning how AI, machine learning and data quality solutions drive user experience.

You will collaborate with internal teams and a global user community, helping to resolve queries, maintain platforms, and contribute to security and identity projects as

Qualifications

• Graduate with CS/IT degree or related field.
• Scripting experience in Bash/PowerShell/Python.
• Experience with remote monitoring and SaaS platforms.
• Strong analytical and problem-solving skills.
• Clear communication and ability to explain tech to non-tech users.
• Strong organisational skills and ability to handle priorities.
• Exposure to digital identity tech is a plus.

Responsibilities

• Support the operation and optimisation of digital identity and verification solutions.
• Provide timely technical assistance to users through messaging, emails, chat and video channels.
• Monitor cloud infrastructure, service endpoints and data pipelines supporting the user community.
• Assist the application support team with testing, documentation and the rollout of integrations and mobile application solutions.
• Prepare and maintain platform procedures, support guides and technical documentation.
• Contribute to IT research and development projects in line with the technology roadmap.
• Work with business stakeholders to identify opportunities to improve digital platforms and the user experience.
• Provide IT support to on-site employees.
• Identify opportunities to streamline administrative processes through scripting and automation.
• Support ISO 27001, SOC 2 and related certification projects.

Skills

Scripting (Bash/PowerShell/Python)

Remote monitoring tools

SaaS platforms familiarity

Analytical thinking

Communication skills

Organisational skills

Digital identity tech exposure

Education

Degree in CS/IT

Tools

Remote monitoring tools

Job description

Arcon Recruitment invites applications for a Graduate IT Support Engineer role in its technology-focused office. The successful candidate will support day-to-day IT operations, assist with application support, automation, and documentation while learning how AI, machine learning and data quality solutions drive user experience.

You will collaborate with internal teams and a global user community, helping to resolve queries, maintain platforms, and contribute to security and identity projects as