Grade IV Patient Services Administrator

Company Details Confidential; Dublin; On-site; EUR 30,000 - 42,000; Full time

Job summary

Bon Secours Hospital Dublin is seeking a Patient Services Administrator to provide comprehensive administrative support within the Patient Services Department. The role handles appointments, registrations, admissions and payments, while liaising with clinical and administrative staff to ensure smooth patient care, accuracy of records and timely information flow.

You will use IT tools, maintain confidentiality under GDPR, and train junior staff as needed, contributing to high-quality,

Qualifications

• Experience in hospital/healthcare administration is required.
• Strong customer service orientation and communication skills.
• Attention to confidentiality and data protection (GDPR).
• Familiarity with hospital policies and procedures.

Responsibilities

• Manage daily appointments, cancellations, rescheduling and DNAs.
• Oversee patient registrations, admissions and payments per hospital protocols.
• Provide prompt, accurate information to clinicians and staff.
• Administer correspondence and maintain records with attention to medical terminology and accuracy.
• Ensure data protection compliance and support continuous service improvements.

Skills

Administrative

Customer service

IT tools

Data protection

Tools

Microsoft Excel

EHR systems

Job description

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Application Details

In order to work in Ireland a non-EEA National, unless they are exempted, must hold a valid employment permit.Please review the Eligibility and requirements for an employment permit if you are unsure of your eligibility to apply for this vacancy.

Job Description

Job Title: Patient Services AdministratorGrade: Grade IVReports to: Patient Services Manager, Patient Services Supervisor, Patient Services Team LeadLocation: Patient Services Department, Bon Secours Hospital DublinJob PurposeTo provide exceptional and comprehensive administrative support to the Patient Services Department at Bon Secours Hospital Dublin. The post holder will ensure the smooth operation of administrative processes, maintaining high standards to deliver quality, patient-centered care in line with the Bon Secours Mission, Values, and Ethos.Key Working RelationshipsPatient Services TeamPatient Services Team LeadPatient Services SupervisorHead of DepartmentMultidisciplinary TeamsKey Duties and ResponsibilitiesService ManagementManage all administrative duties efficiently, ensuring adherence to operational standards and hospital policies.Oversee daily appointment management including cancellations, rescheduling, and DNAs.Liaise with clinical and administrative staff across departments to resolve queries and facilitate patient care.Ensure accurate and timely completion of all administrative records.Provide prompt, accurate information to hospital personnel and clinicians to support timely patient treatment.Use IT tools effectively (word processing, spreadsheets, databases, email, calendar, PowerPoint, internet research).Administer correspondence: dictation, audiotyping, proofreading, and distribution of memos, letters, and any other form of communicationAbility to Compile medical reports and correspondence with attention to medical terminology.Perform telephone duties with a strong customer service focus.Manage patient bookings, registrations, admissions, and payments in accordance with hospital protocols.- when requiredEnsure confidentiality and data protection compliance (GDPR).Monitor and improve service procedures to maintain patient-centered care and compliance with quality standards.Support and participate in sustainable practices to promote an environmentally responsible health service.Provide training and support to less experienced Patient Services team members.Assist in developing and implementing new initiatives within the department.

• Sector: human health and social work activities

Career Level

• Experienced [Non-Managerial]