Patient Services Administrator

FHLB Des Moines; Ireland; On-site; EUR 30,000 - 42,000; Full time

Job summary

Bon Secours Health System in Dublin is seeking a Patient Services Administrator to provide comprehensive administrative support within the Bon Secours Hospital Dublin. You will manage appointments, coordinate with clinical and administrative staff, and maintain patient records to ensure timely patient care.

The role requires excellent communication, attention to detail, and the ability to work under pressure while maintaining patient confidentiality and high service standards.

Qualifications

• Educated to a minimum of Leaving Certificate level.
• Or completed a relevant examination at a comparable standard in another jurisdiction.

Responsibilities

• Manage all administrative duties in accordance with hospital policies.
• Oversee daily appointment management including cancellations, rescheduling and DNAs.
• Liaise with clinical and administrative staff to resolve queries and support patient care.
• Ensure accurate and timely completion of administrative records and GDPR compliance.
• Provide prompt, accurate information to hospital personnel and clinicians.

Skills

Strong communication

Time management

Data handling

Billing reconciliation

Typing skills

Organisational skills

Education

Leaving Certificate

QQI Level 5 medical administration

Tools

TPRO

iPims

Job description

Job Title and Details

Job Title: Patient Services Administrator; Grade: Grade IV; Reports to: Patient Services Manager, Patient Services Supervisor, Patient Services Team Lead; Location: Patient Services Department, Bon Secours Hospital Dublin.

Job Purpose

To provide exceptional and comprehensive administrative support to the Patient Services Department at Bon Secours Hospital Dublin. The post holder will ensure the smooth operation of administrative processes, maintaining high standards to deliver quality, patient-centered care in line with the Bon Secours Mission, Values, and Ethos.

Key Working Relationships

• Patient Services Team
• Patient Services Team Lead
• Patient Services Supervisor
• Head of Department
• Multidisciplinary Teams

Key Duties and Responsibilities

• Manage all administrative duties efficiently, ensuring adherence to operational standards and hospital policies.
• Oversee daily appointment management including cancellations, rescheduling, and DNAs.
• Liaise with clinical and administrative staff across departments to resolve queries and facilitate patient care.
• Ensure accurate and timely completion of all administrative records.
• Provide prompt, accurate information to hospital personnel and clinicians to support timely patient treatment.
• Use IT tools effectively (word processing, spreadsheets, databases, email, calendar, PowerPoint, internet research).
• Administer correspondence: dictation, audiotyping, proofreading, and distribution of memos, letters, and any other form of communication.
• Ability to compile medical reports and correspondence with attention to medical terminology.
• Perform telephone duties with a strong customer service focus.
• Manage patient bookings, registrations, admissions, and payments in accordance with hospital protocols- when required.
• Ensure confidentiality and data protection compliance (GDPR).
• Monitor and improve service procedures to maintain patient-centered care and compliance with quality standards.
• Support and participate in sustainable practices to promote an environmentally responsible health service.
• Provide training and support to less experienced Patient Services team members.
• Assist in developing and implementing new initiatives within the department.

Competency Framework

• Excellent knowledge of healthcare administration and hospital IT systems relevant to the role.
• Skilled in medical/dictaphone typing (e.g., TPRO) and medical terminology.
• In areas where required Strong computer literacy including Microsoft Office and hospital-specific software.
• Awareness of hospital structure, policies, and quality standards.
• Flexibility to provide support across the Patient Services Department.

Professionalism and Customer Service

Adhere to BSHS Code of Conduct and represent the department professionally. Maintain high standards of patient care, dignity, and respect. Foster a customer-focused environment and address feedback constructively. Foster strong interdepartmental environment with a focus on mentoring and helping other co workers.

Evaluating Information, Problem Solving & Decision Making

Strong numeracy and problem-solving skills. Make timely, informed decisions and elevate issues appropriately. Share knowledge and solutions with team members.

Teamwork

Work effectively both independently and within a team. Support colleagues and promote a positive team spirit.

Communication and Interpersonal Skills

Communicate clearly and professionally with patients, colleagues, and external stakeholders. Build and maintain strong working relationships. Manage challenging situations calmly and professionally.

Planning and Managing Resources

Prioritize and organize workload efficiently to meet deadlines. Use technology to enhance service delivery. Take accountability for quality and timeliness of tasks.

Commitment to Quality Service

Understand and promote patient-centred care principles. Participate in quality improvement initiatives and audits aligned with hospital and any all external standards such as JCI standards.

Confidentiality

Uphold strict confidentiality in line with GDPR and hospital policies.

Essential Qualifications

• Educated to a minimum of Leaving Certificate level
• Or (ii) Have completed a relevant examination at a comparable standard in any equivalent examination in another jurisdiction

Desirable Qualifications

• Level 5 QQI medical administration or equivalent administration/ secretarial course

Essential Experience

• 2 years previous experience relevant to the role

Desirable Experience

• Experience in medical/dictaphone
• Relevant experience working in an acute hospital setting.
• Knowledge of imeddoc and iPims patient information system desirable
• Knowledge of Medical Terminology
• Knowledge of TPRO

Essential Skills

• Strong communication
• Good time management skills
• Dealing with large volumes of patient data
• Billing Accounts reconciliation
• Excellent typing skills
• Have Flexibility and good organisational ability
• Accuracy and attention to detail is paramount
• Possess the ability to work under pressure
• Ability to maintain a high degree of confidentiality
• Able to take direction but also work on own initiative when needed
• Ability to provide guidance & support to other team members when required
• An excellent telephone manner and empathy with patients is important

Closing Date for Receipt of Applications

25TH SEPTEMBER 2026

Equal Opportunity and Diversity Statement

Bon Secours Health System is an equal opportunities employer. Our values of Human Dignity, Compassion, Stewardship, Service and Integrity guide everything we do. We are committed to fostering an inclusive and supportive workplace where all employees have the opportunity to thrive. We welcome applications from individuals of all backgrounds, abilities and perspectives, and provide reasonable accommodations throughout the recruitment process. If you require any assistance, please contact [e-mail]

About Bon Secours Health System

As Ireland’s largest independent hospital group, Bon Secours Health System is renowned for the quality of its service provision coupled with a rich tradition in healthcare. Bon Secours Health System CLG is a not-for-profit organisation with its mission centred on providing compassionate, world class medical treatment to all those it serves. With more than 4,000 staff, 500 leading consultants, Bon Secours treats more than 400,000 patients annually in its five modern acute hospitals in Cork, Galway, Limerick, Tralee and Dublin as well as a Care Village in Cork.

Bon Secours Health System is internationally accredited by the Joint Commission International Accreditation Standards for Hospital (JCI), the leading organisation in the international accreditation of hospitals for quality and patient safety.