GP Practice Manager: Operations Lead & PCRS Expert

FRS Recruitment; Carlow; On-site; EUR 50,000 - 55,000; Full time

Benefits offered by this job

Private medical insurance

Company pension

Employee Assistance Programme

Ongoing training and development

Supportive environment

Growth opportunity

Job summary

FRS Recruitment is listing a Practice Manager role in a busy GP practice in Co. Carlow. The position is full-time, permanent and fully onsite, with a salary of €50,000 - €55,000 per annum. You will lead day-to-day operations, manage reception and admin staff, and drive improvements in processes and patient care.

The role requires strong PCRS knowledge, GP practice systems (ideally Socrates), and a solid track record in budgets, compliance (HSE, GDPR, HIQA) and staff development.

Qualifications

• At least 3 years' experience as a Practice Manager within an Irish GP practice.
• At least 5 years' experience working within General Practice in Ireland.
• Strong practical knowledge of PCRS, including claims submission, validation, reconciliation and troubleshooting.
• Extensive experience using GP practice management systems, ideally Socrates.
• Strong understanding of Irish General Practice operations, workflows and HSE requirements.
• Previous experience managing budgets and financial administration.
• Proven experience leading and developing administrative/reception teams.
• Excellent organisational, communication and problem-solving skills.
• Strong knowledge of GDPR and patient confidentiality.
• Excellent IT skills, including Microsoft Office.
• The ability to work independently, manage competing priorities and operate effectively in a busy healthcare environment.
• Desirable Qualification in Healthcare Management, Business Management or a related discipline.
• Experience implementing operational improvements or digital healthcare solutions.
• Experience in HR administration, recruitment and employee performance management.
• Knowledge of quality improvement within primary care.
• Experience supporting practice growth and service development.

Responsibilities

• Oversee the day-to-day operational management of the GP practice.
• Lead, support and develop the reception and administrative teams.
• Manage practice policies, procedures and operational processes.
• Oversee financial administration, including invoicing, banking, income reconciliation and expenditure monitoring.
• Take responsibility for the accurate preparation, submission and reconciliation of PCRS claims and returns.
• Ensure the practice remains compliant with relevant HSE, PCRS, GDPR, HIQA and employment legislation requirements.
• Work closely with GPs, nurses and other healthcare professionals to ensure an excellent patient experience.
• Manage appointment systems, patient flow and practice capacity.
• Support recruitment, onboarding, training, performance management and staff planning.
• Manage suppliers, stock levels, equipment and facilities.
• Prepare operational and financial reports for senior management.
• Identify and implement opportunities for process and service improvement.
• Support the introduction of new services and digital healthcare solutions.
• Ensure patient confidentiality and information governance standards are maintained at all times.

Skills

Leadership

Team management

Communication

Problem-solving

Organisational skills

HR administration

Recruitment experience

Staff planning

IT skills

Education

Healthcare Management

Business Management

Tools

GP practice management systems

Socrates

Microsoft Office

Job description

FRS Recruitment is listing a Practice Manager role in a busy GP practice in Co. Carlow. The position is full-time, permanent and fully onsite, with a salary of €50,000 - €55,000 per annum. You will lead day-to-day operations, manage reception and admin staff, and drive improvements in processes and patient care.

The role requires strong PCRS knowledge, GP practice systems (ideally Socrates), and a solid track record in budgets, compliance (HSE, GDPR, HIQA) and staff development.