GMP IT Lab Support Engineer (Hybrid)

Simotechnology; Cork; Hybrid; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Autonomy in role

Skills development

Work with large corporate clients

Job summary

SimoTech is seeking a Laboratory IT Support Engineer to join our Cork team. The role supports IT applications within a GMP environment and involves day-to-day lab IT operations across QCLLabs and manufacturing, in a state-of-the-art pharmaceutical facility.

The successful candidate will manage incidents, execute change controls, and assist with validation documentation, data backups and patching. This is a hybrid role offering growth and exposure to large corporate clients.

Qualifications

• 3+ years’ experience supporting IT applications in a GMP environment.
• Experience in Windows 10 environments.
• Experience with server and workstation platforms.
• Experience engaging business users, ensuring that appropriate business needs are clearly communicated and delivered.
• Strong oral and written communication, cross-functional relationship building.
• Self-motivated, detail-oriented, and highly organized.
• Experience with SQL databases would be an advantage.

Responsibilities

• Maintain the incident queue in Service Now, identifying, prioritising, and troubleshooting issues.
• Investigate and troubleshoot problems, determine solutions or recommendations for changes.
• Initiate and implement change control activities according to quality standards.
• Execute and monitor data backups and coordinate security patching with global teams.
• Prioritise support activities in line with project schedules.
• Generate computer system validation documentation per site procedures and GMP guidelines.
• Follow EHS procedures and assist in incident investigations as required.

Skills

IT labs support

GMP environment

Windows 10

Incident management

Change control

SQL databases

Communication skills

Documentation

Tools

ServiceNow

Job description

SimoTech is seeking a Laboratory IT Support Engineer to join our Cork team. The role supports IT applications within a GMP environment and involves day-to-day lab IT operations across QCLLabs and manufacturing, in a state-of-the-art pharmaceutical facility.

The successful candidate will manage incidents, execute change controls, and assist with validation documentation, data backups and patching. This is a hybrid role offering growth and exposure to large corporate clients.