Global Project Coordinator & KPI Insights

Astreya; Dublin; Hybrid; EUR 40,480 - 50,600; Full time

Benefits offered by this job

Restaurant

Job summary

Astreya is seeking a Project Coordinator IV in Ireland to join a global team. You will plan and coordinate internal projects from initiation to delivery, including network, server or software implementations, upgrades, and PC deployments.

Key responsibilities include maintaining project plans and schedules, coordinating resources, producing reports, and training staff on new dashboards. The role requires office and remote work with some regional coordination.

Qualifications

• Associate's degree (A.A) or equivalent from two-year college or technical school and 8+ years’ related experience and/or training; or equivalent combination of education and experience.
• Experience with Microsoft Excel and Google Suite.
• Experience with ticketing systems and/or project management systems.
• Proactive attitude and dependable.
• Excellent communication skills, both verbal and written.

Responsibilities

• Maintains and monitors project plans, project schedules, work hours and expenditures.
• Develops detailed project plans and manages all implementation processes.
• Coordinates work performed by project resources and customers/partners by defining project requirements, performing feasibility and needs/impact assessments.
• Identifies project issues, determining the right team member to provide a solution, and/or escalating the issue to the client manager.
• Organizes, attends and participates in stakeholder meetings.
• Documents and follows up on important actions and decisions from meetings.
• Collaborates with regional teams responsible for project resources and ticket resolution.
• Leads daily monitoring of the ticketing system, reassigning tickets where required.
• Produces regular and ad hoc reports as required.
• Trains new hires and colleagues on new reports and dashboards.
• Identifies trends or recurring problems and escalates to management for resolution.
• Locates and defines new process improvement opportunities.
• Ensures incidents are assigned to the correct resolver team.
• Develops and maintains knowledge and skills and keeps up-to-date with new processes and procedures.
• Works closely with SDMs/Project Managers to understand and maintain focus on analytical needs.

Skills

Excel

Google Suite

Communication skills

Ticketing systems

Project management software

Teamwork

Multitasking

Confidentiality

Education

A.A. degree or equivalent

Tools

Ticketing systems

Project management software

Job description

Astreya is seeking a Project Coordinator IV in Ireland to join a global team. You will plan and coordinate internal projects from initiation to delivery, including network, server or software implementations, upgrades, and PC deployments.

Key responsibilities include maintaining project plans and schedules, coordinating resources, producing reports, and training staff on new dashboards. The role requires office and remote work with some regional coordination.