Global Ops & Trust-Safety Specialist (APAC)

Tinder; Ireland; Remote; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Mind & Body

Company Perks

Life @ Tinder

Job summary

Tinder is seeking a Global Operations Specialist to support users worldwide, including APAC, from Ireland. You will handle complex customer issues, investigate safety concerns, and coordinate with Engineering, Legal, and Marketing teams to improve processes and policies.

The role emphasizes cross-functional collaboration, data-driven problem solving, and adaptability in a fast-paced environment, with weekend rotations and shifting schedules as part of the team.

Qualifications

• At least 2 years of experience in a customer experience facing role.
• Strong ability to quickly understand, assess, and summarize complex cases.
• Excellent analytical and problem-solving skills with sound judgment.

Responsibilities

• Provide dedicated support by handling the most complex and critical customer issues.
• Investigate safety concerns, abuse reports, platform issues, and escalated support cases.
• Collaborate with cross-functional partners across Trust & Safety, Engineering, Communications, Marketing, Legal, and outsourced teams.
• Review bug reports and application functionality issues with Engineering to facilitate resolution.

Skills

Customer experience

Cross-functional collaboration

Project management

Analytical thinking

Tools

Zendesk

Job description

Tinder is seeking a Global Operations Specialist to support users worldwide, including APAC, from Ireland. You will handle complex customer issues, investigate safety concerns, and coordinate with Engineering, Legal, and Marketing teams to improve processes and policies.

The role emphasizes cross-functional collaboration, data-driven problem solving, and adaptability in a fast-paced environment, with weekend rotations and shifting schedules as part of the team.