Global IT Application Lead- Labelling Systems

Teleflex; Athlone; On-site; EUR 90,000 - 125,000; Full time

Job summary

Teleflex is seeking a Global Labeling Systems Application Manager to support day-to-day operation, continuous improvement, and user enablement of the Kallik platform across regions. The role ensures the labeling system remains compliant, stable, and scalable, with strong collaboration with Regulatory, Quality, Supply Chain, Manufacturing, Packaging Engineering, and IT.

Responsibilities include incident triage, process configuration, change control, and validation documentation.

Qualifications

• Bachelor’s degree in information systems, Engineering, Life Sciences, Supply Chain, or related field.
• 5+ years of experience supporting enterprise applications in regulated environments (medical devices, pharma, diagnostics).
• Hands on experience supporting labeling systems, regulated document platforms, PLM, or comparable workflow tools.
• Strong understanding of labeling lifecycle concepts: controlled content, versioning, approvals, and traceability.
• Experience working with cross functional stakeholders and managing issues through resolution in a global environment.
• Proficiency with incident/change management practices (ITIL concepts), including documentation and audit-ready evidence.
• Working knowledge of EU MDR/IVDR labeling requirements including UDI, language/country requirements, and label variant management across markets.
• Experience with GxP-compliant SDLC including CSV, change impact assessment, and validation documentation.
• Professional proficiency in English; German language skills advantageous for European manufacturing site engagement.

Responsibilities

• Provide Tier 2 / Tier 3 functional support for the Kallik labeling platform, including incident triage, root cause analysis, and resolution coordination.
• Own and maintain support procedures including troubleshooting guides, and known error libraries.
• Coordinate issue escalation with vendors and internal technical teams, ensuring timely resolution aligned to SLAs.
• Evaluate new platform capabilities against business requirements and regulatory constraints before adoption.
• Support global business processes for labeling including label creation, updates, approvals, versioning, and release.
• Configure and maintain system objects (label definitions, data mappings, user roles, routing/approval logic).
• Partner with Regulatory/Quality to ensure workflows and system controls support compliant approvals, audit trails, and traceability.
• Configure and maintain approval workflow routing logic, electronic signature controls, and audit trails within Kallik/Veraciti.
• Support labeling system activities in regulated environments, including maintaining validated state artifacts and traceability matrices.
• Gather and translate business needs into user stories for system enhancements and integrations.
• Execute or coordinate UAT activities: test planning, execution, defect tracking, and signoff.

Education

Bachelor’s degree in information systems, Engineering, Life Sciences, Supply Chain, or related field

5+ years of experience supporting enterprise applications in regulated environments

Hands on experience supporting labeling systems, regulated document platforms, PLM, or comparable workflow tools

Strong understanding of labeling lifecycle concepts: controlled content, versioning, approvals, and traceability

Experience with cross functional stakeholders and issue resolution in a global environment

Proficiency with incident/change management practices (ITIL)

Working knowledge of EU MDR/IVDR labeling requirements including UDI

Experience with GxP-compliant SDLC including CSV, validation documentation

Professional proficiency in English; German advantageous

Tools

Kallik/Veraciti platform

SAP integration touchpoints

NiceLabel/Loftware (print execution)

SAP DMS/ECM, PLM integrations

Job description

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As a global provider of medical technologies, Teleflex is driven by our purpose to improve the health and quality of people’s lives. Through our vision to become the most trusted partner in healthcare, we offer a diverse portfolio with solutions in the therapy areas of anesthesia, emergency medicine, interventional cardiology and radiology, surgical, vascular access, and urology. We believe that the potential of great people, purpose-driven innovation, and world-class products can shape the future direction of healthcare.
Teleflex is the home of Arrow™, Barrigel™, Deknatel™, LMA™, Pilling™, QuikClot™, Rüsch™, UroLift™ and Weck™ – trusted brands united by a common sense of purpose.
At Teleflex, we are empowering the future of healthcare. For more information, please visit teleflex.com.

Position Summary

The Global Labeling Systems Application Manager (Kallik/Veraciti Platform) supports the day to day operation, continuous improvement, and user enablement of the company’s global labeling solution built on the Kallik platform. This role ensures the labeling system is stable, compliant, and scalable across regions, and that labeling workflows and integrations enable timely, accurate, and traceable label content changes. The role operates within a GxP-regulated medical device manufacturing environment subject to EU MDR/IVDR, ISO 13485, and 21 CFR Part 11, spanning multiple manufacturing sites. The incumbent will be expected to maintain validated state through periods of system and infrastructure change. Working closely with Regulatory Affairs, Quality, Supply Chain, Manufacturing, Packaging Engineering, and IT, the application manager partners to resolve incidents, implement enhancements, maintain validated state documentation, and drive consistent global adoption.

Production Support & Operations

• Provide Tier 2 / Tier 3 functional support for the Kallik labeling platform, including incident triage, root cause analysis, and resolution coordination.
• Own and maintain support procedures including troubleshooting guides, and known error libraries.
• Coordinate issue escalation with vendors and internal technical teams, ensuring timely resolution aligned to SLAs. Manage the ongoing vendor relationship with Kallik/Veraciti including licence tracking, platform roadmap engagement, upgrade planning, and escalation governance. Evaluate new platform capabilities against business requirements and regulatory constraints before adoption.

Labeling Process & Configuration Support

• Support global business processes for labeling including label creation, updates, approvals, versioning, and release.
• Configure and maintain system objects as applicable (e.g. label definitions, data mappings, user roles, routing/approval logic), following change control.
• Partner with Regulatory/Quality to ensure workflows and system controls support compliant approvals, audit trails, and traceability. Configure and maintain approval workflow routing logic, electronic signature controls, and audit trail mechanisms within Kallik/Veraciti, ensuring compliance with 21 CFR Part 11 and applicable regulatory requirements.

Compliance, Validation & Audit Readiness

• Support labeling system activities in regulated environments (e.g., medical devices, pharma), including:
  • Maintaining validated state artifacts (e.g., requirements, test scripts, traceability matrices, release notes).
  • Supporting change impact assessments, validation testing, and controlled deployment documentation.
  • Participate in internal/external audits and inspections, providing evidence for system controls, access management, and electronic approvals where applicable.
  • Ensure system access and roles are maintained under least privilege and consistent global standards.

Enhancements & Continuous Improvement

• Gather and translate business needs into user stories/requirements for system enhancements and integrations.
• Support backlog grooming, prioritization discussions, and release planning in partnership with system owner/product owner.
• Execute or coordinate UAT activities: test planning, test execution, defect tracking, and signoff coordination.
• Analyze recurring issues and process bottlenecks; recommend improvements to increase labeling cycle time, right first time quality, and user experience.

Integrations & Data Dependencies

• ERP (e.g., SAP ECC/S/4HANA)
• Document management repositories (e.g., SAP DMS/ECM)
• PLM or regulatory content sources (as applicable)
• Shop-floor label execution systems (e.g., NiceLabel/Loftware) , define and maintain the operational boundary between Kallik content management and print execution, ensuring end-to-end label traceability from artwork approval through to print
• Partner with Master Data teams to resolve data quality issues that impact label output (e.g., UoM, identifiers, country/market attributes, translations).

Education / Experience Requirements

• Bachelor’s degree in information systems, Engineering, Life Sciences, Supply Chain, or related field (or equivalent experience).
• 5+ years of experience supporting enterprise applications in regulated environments (medical devices, pharma, diagnostics, or similar), including direct experience with labeling or artwork management systems.
• Hands on experience supporting labeling systems, regulated document platforms, PLM, or comparable workflow tools.
• Strong understanding of labeling lifecycle concepts: controlled content, versioning, approvals, and traceability.
• Experience working with cross functional stakeholders and managing issues through resolution in a global environment.
• Proficiency with incident/change management practices (e.g., ITIL concepts), including documentation and audit-ready evidence.
• Working knowledge of EU MDR/IVDR labeling requirements including UDI, language/country requirements, and label variant management across markets.
• Experience with GxP-compliant SDLC including CSV, change impact assessment, and validation documentation (IQ/OQ/PQ or equivalent).
• Professional proficiency in English required; German language skills advantageous for European manufacturing site engagement.

Specialized Skills / Other Requirements

• Experience with Kallik/Veraciti platform implementations or operations (template management, label rules, workflow configuration).
• Working knowledge of SAP integration touchpoints (IDocs/interfaces, master data dependencies, SAP DMS linkages).
• Working knowledge of enterprise PLM integrations, supporting alignment of interfaces, master data, and lifecycle states across connected systems.
• Familiarity with CSV/Excel-based mapping, basic SQL queries, and log analysis for troubleshooting.
• Experience supporting validated systems (e.g., GxP), including SDLC documentation, UAT, and release governance.
• Exposure to electronic signatures, audit trails, and compliance frameworks (e.g., ISO 13485, 21 CFR Part 11 concepts).
• Experience supporting multi-language label content, translation management workflows, and country-specific label variant control.
• Exposure to print-and-apply or shop-floor label execution integration (e.g., NiceLabel, Loftware, or Bartender) and the boundary between content management and execution systems.

TRAVEL REQUIRED: 10 %

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Teleflex is an equal opportunity employer. Applicants will be considered without regard to age, gender, race, nationality, ethnicity, civil status, family status, sexual orientation, disability, religion and/or membership of the traveller community.
If you require accommodation and support to apply for a position, please contact us at [e-mail].
Diversity fosters innovative thinking and entrepreneurship and that’s what we are about at Teleflex. We trust and value our people and their diversity and we make it fun to work here. We are on a journey to ensure our workplaces mirror the patients we serve and the communities we operate in. Our approach is simple, we embrace everyone and want them to feel they belong here. We are building a culture where all employees can bring their best and unique selves to work. If that appeals to you, we would love to hear from you. Come join a company where diversity is sought out and inclusivity is how we progress.