Global Customer Support Associate I – Make an Impact

4G Clinical; Dublin; On-site; EUR 32,000 - 46,000; Full time

Job summary

4G Clinical, a global RTSM leader, seeks a Customer Support Associate in Ireland to ensure customers are served with the highest satisfaction. You will answer inquiries, fulfill requests, document interactions, and resolve issues promptly.

Ideal candidates have 2–4 years of customer service experience, a Leaving Certificate or equivalent, and strong communication skills. Experience in clinical trials is a plus; you will collaborate with cross-functional teams in a fast-paced, global environment.

Qualifications

• Experience as a services provider is required.
• Essential: customer service, troubleshooting and problem resolution.
• Excellent interpersonal skills and integrity, strong attention to detail, and ability to work independently or in a team.

Responsibilities

• Work with customers to ensure needs are managed with high satisfaction and issues addressed promptly to retain business.
• Learn and apply best practices for Customer Excellence.
• Follow procedures and provide suggestions to drive process improvements.
• Serve customers by answering inquiries, fulfilling requests, and maintaining the database.
• Handle calls from new and existing customers regarding various requests.
• Respond to customer needs timely and take action to address issues.
• Troubleshoot issues by clarifying, researching, implementing solutions, and escalating unresolved problems.
• Document communications in the Event Tracking tool.
• Provide off-hours coverage as scheduled.
• Cover weekends/holidays/OT as needed.
• Work during service outages when required.
• Participate in training and development courses and seminars.
• Assist with system testing.

Skills

Customer service

Troubleshooting

Problem resolution

Interpersonal skills

Attention to detail

Team player

Mac/Windows knowledge

Education

Leaving Certificate or equivalent + 2-4 years experience

Tools

CRM software

Event Tracking tool

Job description

4G Clinical, a global RTSM leader, seeks a Customer Support Associate in Ireland to ensure customers are served with the highest satisfaction. You will answer inquiries, fulfill requests, document interactions, and resolve issues promptly.

Ideal candidates have 2–4 years of customer service experience, a Leaving Certificate or equivalent, and strong communication skills. Experience in clinical trials is a plus; you will collaborate with cross-functional teams in a fast-paced, global environment.