Customer Support Associate I — Fast-Paced Global Trials

Theuniversityunion; Dublin; On-site; EUR 32,000 - 52,000; Full time

Job summary

4G Clinical is seeking a Customer Support Associate in Dublin to help manage customer inquiries, document interactions, and ensure high satisfaction. You will troubleshoot issues, escalate when needed, and contribute to process improvements.

Ideal candidates have 2–4 years in customer service, strong communication skills, and comfort with MAC/Windows environments; healthcare knowledge is a plus.

Qualifications

• Experience as a services provider.
• Excellent interpersonal skills and integrity.
• Superior attention to detail and reliability.
• Familiarity with clinical trials is a plus.

Responsibilities

• Work with customers to ensure needs are met with high satisfaction and promptly address issues.
• Learn and apply best practices for Customer Excellence.
• Follow procedures and provide suggestions to improve processes.
• Serve customers by answering inquiries, fulfilling requests, and maintaining the database.
• Handle calls from new and existing customers for various requests.
• Respond in a timely manner and take action to address issues.

Skills

Customer service

Troubleshooting

Problem resolution

Interpersonal skills

Attention to detail

Teamwork

Communication

Phone presence

Education

Leaving Certificate

2-4 years customer service experience

Pursuing degree in healthcare/CS/business/IT

Tools

macOS

Windows

Job description

4G Clinical is seeking a Customer Support Associate in Dublin to help manage customer inquiries, document interactions, and ensure high satisfaction. You will troubleshoot issues, escalate when needed, and contribute to process improvements.

Ideal candidates have 2–4 years in customer service, strong communication skills, and comfort with MAC/Windows environments; healthcare knowledge is a plus.