Global Customer Care & Sales Support Specialist

Aran Sweater Market; Killarney; On-site; EUR 26,000 - 34,000; Full time

Job summary

Aran Sweater Market is seeking a Customer Service & Sales Support Agent on a fixed-term contract in Ireland. You will join the Customer Service team and support customers across phone, email, live chat, and social media, handling product details, orders, returns and aftersales across our Aran Sweater Market and Weavers of Ireland brands.

You will work with an international client base across time zones, keeping service levels and KPIs in focus while delivering friendly, professional,

Qualifications

• Experience in customer service or sales support preferred.
• Excellent written and verbal communication.
• Able to work across multiple channels and time zones.

Responsibilities

• Respond to customer enquiries via email, phone, live chat and social media in a professional and timely manner.
• Assist customers with orders, exchanges, returns, refunds, delivery queries and product information.
• Provide product and sizing advice and make appropriate product recommendations.
• Support online and in-store customers with aftersales queries, receipts, exchanges and product support.
• Resolve customer concerns with empathy, professionalism and a solution-focused approach.

Skills

Customer service

Sales support

Multichannel support

Job description

Aran Sweater Market is seeking a Customer Service & Sales Support Agent on a fixed-term contract in Ireland. You will join the Customer Service team and support customers across phone, email, live chat, and social media, handling product details, orders, returns and aftersales across our Aran Sweater Market and Weavers of Ireland brands.

You will work with an international client base across time zones, keeping service levels and KPIs in focus while delivering friendly, professional,