Global CS Director — AI‑Driven Growth & Strategy

Themis Solutions (Ireland) Limited; Dublin; Hybrid; EUR 124,400 - 186,600; Full time

Benefits offered by this job

Flexible time off policy

Pension contribution

Annual recognition program

Job summary

Themis Solutions (Ireland) Limited is looking for a Customer Success leader to drive the company’s strategy across international markets. The successful candidate will be responsible for leading a growing team, ensuring customer satisfaction and driving net revenue retention.

With 8+ years of experience in Customer Success, especially in high-growth B2B SaaS settings, you will play a crucial role in developing AI-powered processes. This hybrid role requires you to be onsite in Dublin at least twice a week.

Qualifications

• 8+ years in Customer Success management, especially in high-growth B2B SaaS.
• Proven track record in building international CS organizations.
• Skills in AI-driven efficiency and customer feedback loops.

Responsibilities

• Lead and grow a high-performing Customer Success team across EMEA.
• Drive customer success strategy to enhance net revenue retention.
• Design AI-first models to optimize customer interactions.

Skills

Customer Success

Team Leadership

AI fluency

B2B SaaS

Operational Metrics

Education

8+ years in Customer Success

Experience in high-growth environments

Tools

Claude

Salesforce

ChurnZero

Zendesk

Job description

Themis Solutions (Ireland) Limited is looking for a Customer Success leader to drive the company’s strategy across international markets. The successful candidate will be responsible for leading a growing team, ensuring customer satisfaction and driving net revenue retention.

With 8+ years of experience in Customer Success, especially in high-growth B2B SaaS settings, you will play a crucial role in developing AI-powered processes. This hybrid role requires you to be onsite in Dublin at least twice a week.