German SME Coach & Quality Policy Specialist

TP; Dublin; On-site; EUR 40,000 - 49,000; Full time

Benefits offered by this job

Excellent benefits

Great internal growth Path

Job summary

TP in Dublin seeks a German-speaking Subject Matter Expert to coach and support agents, enforce policies, and balance accuracy with efficiency. The role emphasizes empathy and real-time coaching as a liaison between training, quality, and operations.

Requirements include fluency in German and English, prior operations/BPO experience, and a customer-first mindset. Excellent benefits and clear growth pathways are highlighted in the listing.

Qualifications

• Must be fluent German and English.
• Passion for providing 1:1 support with accuracy and empathy.
• Some degree desirable; vendor reasoning/analytical test may be required.
• Minimum 2 years in operations/BPO or shared services environments.

Responsibilities

• Coach and mentor new hire agents during nesting on the floor.
• Provide real-time support by resolving inquiries with high quality and speed.
• Assist in corrective and preventive action plans for performance improvement.
• Stay knowledgeable about client products and community standards.
• Collaborate with training team on policy changes and coaching methods.
• Demonstrate strong interpersonal and communication skills with empathy.
• Enforce terms of use and monitor for abuse on the site.

Skills

German fluency

English fluency

Empathy in 1:1 support

Real-time coaching

Policy compliance

Education

Some degree desirable

Job description

TP in Dublin seeks a German-speaking Subject Matter Expert to coach and support agents, enforce policies, and balance accuracy with efficiency. The role emphasizes empathy and real-time coaching as a liaison between training, quality, and operations.

Requirements include fluency in German and English, prior operations/BPO experience, and a customer-first mindset. Excellent benefits and clear growth pathways are highlighted in the listing.