General Services Manager

Sodexo; Cork; Hybrid; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Wellbeing platform access

Employee assistance programme

24/7 virtual GP service

Sodexo Discounts Scheme

Pension plan membership

Learning and development tools

Bike to Work Scheme

Enhanced benefits and leave policies

Job summary

Sodexo is seeking an experienced General Services Manager to lead on-site facilities management at the Eli Lilly site in Kinsale, Co. Cork, Ireland.

The role requires operational leadership, team development and strong client relationship management to ensure quality, compliance and safety across multiple service lines. You will drive continuous improvement, monitor SLAs/KPIs, and support contract growth while managing budgets and risk.

Qualifications

• Five years+ experience in regulated environments (GMP/GDP) in warehousing/ops.
• Experience managing outsourced services or complex facilities contracts.
• Strong budget, forecasting and P&L experience.
• Excellent client relationship and stakeholder management.
• Proven leadership and development of diverse teams.

Responsibilities

• Oversee integrated facilities management delivery and contractual compliance.
• Build and maintain strong client relationships and drive customer satisfaction.
• Manage budgets, forecasts, monthly P&L, invoicing and financial performance.

Skills

Leadership

Client relations

Financial management

Strategic thinking

Regulatory compliance

Education

Degree in FM/Engineering

NEBOSH qualification

BIFM/related cert

Job description

General Services Manager

Location: Kinsale, Co. Cork, Ireland
Salary: Sodexo
Contract: Full Time, Permanent

Lead. Inspire. Deliver Excellence.

Are you an experienced facilities management professional with strong leadership, commercial and client relationship skills? Do you have a proven track record of managing complex operations within a highly regulated environment?

Sodexo is seeking an experienced General Services Manager to lead the delivery of integrated facilities management services at the Eli Lilly site in Kinsale, Co. Cork.

This is an exciting opportunity for a commercially focused and people-oriented leader to oversee multiple service lines, drive operational excellence and build strong client relationships within a pharmaceutical environment where quality, compliance and safety are paramount.

The Role

As General Services Manager, you will take overall responsibility for the effective delivery of facilities management services on site, ensuring contractual commitments, operational targets and regulatory requirements are consistently achieved.

You will lead and develop a diverse team, manage financial performance and identify opportunities for continuous improvement, innovation and business growth.

Key Responsibilities

• Operational Leadership: Oversee the delivery of integrated facilities management services, ensuring exceptional service standards and contractual compliance.
• Client Relationship Management: Build and maintain strong client relationships, proactively addressing requirements and driving customer satisfaction.
• Financial Management: Manage budgets, forecasting, monthly profit and loss reporting, invoicing and financial performance to achieve commercial targets.
• People Management: Lead, coach and develop a high-performing team, promoting employee engagement, accountability and continuous professional development.
• Health, Safety & Compliance: Ensure compliance with all relevant health and safety legislation, site procedures and pharmaceutical quality requirements, including applicable GMP and GDP standards.
• Contract Management: Monitor service-level agreements (SLAs), key performance indicators (KPIs), contractual obligations and supplier performance.
• Continuous Improvement: Identify and implement opportunities to improve service delivery, operational efficiency, productivity and cost control.
• Business Development: Identify opportunities to expand service offerings, introduce innovative solutions and support contract growth.
• Risk Management: Maintain effective risk registers, business continuity plans and compliance procedures, ensuring risks are identified and appropriately managed.
• Stakeholder Collaboration: Work closely with central teams, technical specialists and other stakeholders to deliver consistent, high-quality services across the site.

What We’re Looking For

The successful candidate will demonstrate:

• A minimum of five years’ experience working and managing within a regulated environment, including GMP and GDP in warehousing operations.
• Proven experience managing outsourced services, facilities management contracts or complex operational environments.
• Strong commercial acumen, including budget management, financial reporting and profit and loss responsibility.
• Excellent client relationship management and stakeholder engagement skills.
• Demonstrable experience leading, developing and motivating diverse teams.
• A strong understanding of health and safety, quality assurance, risk management and regulatory compliance.
• Experience driving business improvement initiatives, operational efficiencies and service excellence.
• The ability to analyse workforce requirements and optimise resource utilisation.
• Excellent communication, influencing, organisational and problem-solving skills.
• A proactive, results-driven approach with the ability to work independently and collaboratively.

Desirable Qualifications & Experience

• A degree or relevant technical background in facilities management, engineering or a related discipline.
• Experience within the pharmaceutical or FMCG sectors.
• NEBOSH General Certificate, Diploma or equivalent health and safety qualification.
• BIFM qualifications or other relevant professional development.

Why Sodexo?

Working with Sodexo is more than a job; it’s a chance tobe part of something greater.

Belong in a company and team that values you foryou.

Act with purpose and have an impact through your everyday actions.

Thrive in your own way.

We also offer a range of perks, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering wellbeing support
• An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
• Access to a 24hr virtual GP Service
• Sodexo Discounts Scheme, offering great deals 24/7 across popular high street retailers (also open to friends and family)
• Save for your future by becoming a member of the Pension Plan
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
• Sodexo UK and Irelands enhanced benefits and leave policies

A little more about Sodexo:

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed tobeingan inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Click here to read more about what we do to promote an inclusive culture.

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications