Fundraising Officer

Jigsaw - The National Centre for Youth Mental Health; Dublin; Hybrid; EUR 36,000 - 51,000; Full time

Benefits offered by this job

Defined Pension Contribution Scheme:Up

Discount on Laya Healthcare

Annual leave 25 days

CPD schedule

Flexible working options

Education support

Job summary

Jigsaw, the National Centre for Youth Mental Health, is seeking a Fundraising Officer to join the communications and fundraising team in Dublin. You will support Community Fundraising and Events & Challenges, donor recruitment, event management, campaign delivery, relationship building, supporter retention and stewardship, helping to grow our passionate community of fundraisers and supporters.

You will be a people-focused relationship builder who enjoys engaging directly with supporters and

Qualifications

• 3+ years in fundraising or related area.
• Experience with donor recruitment and event management.

Responsibilities

• Support donor and participant recruitment and event management.
• Deliver campaigns focusing on communications, acquisition, retention, cultivation and recognition.
• Build and maintain strong supporter relationships to grow lifetime value.
• Manage donors via CRM and contribute to GDPR-compliant data management.
• Collaborate across the fundraising team and other departments to meet KPIs and income targets.
• Capture fundraising data to support quick, evidence-based decision making.
• Represent Jigsaw at events and engage supporters by phone, email and in person.

Skills

Excellent communication

CRM experience

Project management

Relationship building

Microsoft Office

Team collaboration

Education

Fundraising/Marketing degree

Tools

Salesforce

Job description

Position Summary

Reporting to the Fundraising Coordinator, Jigsaw’s new Fundraising Officer will be a central member of the communications and fundraising team. You will join a dynamic, fast-paced, innovative and multi-award-winning 10-person team that shares a passion for increasing awareness and funds for Jigsaw's youth mental health services and support.

Position Summary

Reporting to the Fundraising Coordinator, Jigsaw’s new Fundraising Officer will be a central member of the communications and fundraising team. You will join a dynamic, fast-paced, innovative and multi-award-winning 10-person team that shares a passion for increasing awareness and funds for Jigsaw's youth mental health services and support.

This is a varied fundraising role, supporting activity across the wider Fundraising team, with a particular focus on the day-to-day delivery of Community Fundraising and Events & Challenges fundraising activity. You will support donor and participant recruitment, event management, campaign delivery, relationship building, supporter retention and stewardship, helping to grow our passionate community of fundraisers and supporters.

You will be a people-focused relationship builder who enjoys engaging directly with supporters and excels in working collaboratively with colleagues to achieve organisational goals. Working closely with the Fundraising Coordinator and wider Fundraising team, you will contribute to the effective delivery of fundraising activity in line with our national Fundraising Strategy.

Responsibilities

• You will work closely with the Fundraising Coordinator, Fundraising Manager and the wider team in increasing supporter acquisition and retention across our key strategic audiences of community and events fundraisers, delivering agreed KPIs (Key Performance Indicators), agreed income targets and retention objectives, both regionally and nationally.
• Possessing excellent people skills, you will build strong person-to-person relationships with fundraisers and supporters. You will be comfortable engaging regularly with supporters by phone, email and face-to-face, representing Jigsaw at events and responding professionally and diplomatically to sensitive or challenging situations.
• In line with the highest standards of fundraising practice, you will be central in the development, planning, and budgeting of our suite of fundraising and donor recruitment campaigns, with a focus on communications, acquisition, retention, cultivation, and recognition.
• You will build strong and lasting supporter relationships, growing engagement, connection and lifetime value while championing a high standard of supporter care across the department.
• You will have experience of managing donors through a CRM (Customer Relationship Management) platform and will contribute to Jigsaw CRM’s development and data management plans in line with GDPR (General Data Protection Regulation) guidelines.
• With a keen eye for results and impact, you will capture and communicate fundraising data in a clear manner that can enable decision-making quickly and effectively.
• Internally, you will work collaboratively with colleagues across the Jigsaw network, helping to promote a strong culture and understanding of the role of Fundraising and donor recognition throughout Jigsaw.
• You will actively participate in the delivery of all elements of our organisational Fundraising Strategy.
• You will work collaboratively with other departments across Jigsaw and be a supportive and effective team member.

Essential Criteria

• A minimum of 3 years’ experience working professionally within fundraising, community development, project management or a related area.
• Excellent communication skills (both written and verbal) and comfortable speaking or presenting in person, on the phone and online.
• Experience of working with a CRM system (ideally Salesforce).
• The ability to manage multiple projects simultaneously.
• You are insights-driven and are committed to quality, accuracy, and consistency.
• Demonstrated ability to bring fundraising projects from strategy development through to execution, in line with fundraising income targets.
• You are passionate about supporting young people with their mental health and achieving change in Irish society.
• Proficient in Microsoft Office.
• Excellent organisation and time management skills.
• Ability to communicate and collaborate with co-workers in a team-oriented environment.
• Demonstrate initiative and a drive for results.

Desirable Criteria

• A 3rd level qualification in fundraising, marketing or related field.
• Experience in Salesforce is a distinct advantage.
• Proficient in presenting and public speaking.
• Previous experience in an NGO environment.
• Full, clean driving licence.

Benefits

Salary commensurate with qualifications and experience. Factors taken into account in determining an appropriate scale include the candidate’s knowledge, skills, experience and qualifications relevant to the job.

The salary range for this role will be €36,166 - €51,290.

Jigsaw Operates The Following Benefits For Its Employees

• Defined Pension Contribution Scheme: Up to 10% employer and 5% employee contribution
• 10% Discount on Laya Healthcare
• Annual leave 25 days, exclusive of public holidays and 1.5 company days
• Comprehensive annual CPD schedule
• Flexible working options
• Financial support for further education

Please Note

• The closing date for these roles is Wednesday 7th October.
• The above Job Description is not intended to be a comprehensive list of all duties involved. A full job description will be provided upon request.
• This role requires the ability to travel for work and the willingness to work on occasional evenings and weekends, as required.
• Jigsaw is an Equal Opportunities Employer.
• All documentation received by Jigsaw will be processed in accordance with the Data Protection Acts, 1988 and 2003 General Data Protection Regulation (GDPR; 2018). The information will only be used by Jigsaw in the processing of job applications and for ongoing administrative purposes with job candidates.