Front Office Receptionist - Cavan Crystal

SeeMeHired.com; Ireland; Remote; EUR 15,000 - 19,000; Part time

Job summary

Cavan Crystal Hotel in County Cavan is seeking a Front Office Receptionist to join our luxury hospitality team. The role is part-time, requiring 3–5 days per week, with a focus on delivering exemplary guest service at check-in/out and answering inquiries.

The ideal candidate will have prior hotel reception experience, be fluent in English, and capable of handling reservations and daily reports. A positive, professional presence and teamwork are essential in a busy front office environment.

Qualifications

• Previous experience in a hotel reception or similar is essential
• Knowledge of the Hotsoft Front Office system is an advantage
• Maximum flexibility with regards to hours; available to work over a 7 day period
• Excellent sales and customer care skills
• Excellent communication and telephone techniques; computer literate
• Enjoy working with the public; must be a team player
• Fluency in English
• Enjoy working in a busy environment and work well under pressure

Responsibilities

• Dealing with all check-in/out in a professional, efficient and courteous manner and assisting guests with information during their stay
• Answering all phone calls in a polite and timely manner
• Ensuring all daily reports are completed before the appointed time
• Liaising with departments as requested
• Inputting reservations from 3rd party websites and telephone bookings
• Managing day-to-day business activities including arrivals, departures, and meeting room bookings
• Adhering to cash, billing, and float procedures at all times

Skills

Hotel reception experience

Customer service

Communication skills

Cash handling

Teamwork

Fluent English

Tools

Hotsoft Front Office system

Job description

Front Office Receptionist - Cavan Crystal

Cavan Crystal Hotel is a luxury 4* Hotel based in County Cavan. Cavan Crystal Hotel is an ideal destination nestled in the heart of the stunning lake county which is ideally situated in close proximity to many diverse tourist attractions.

Purpose of Role:

We are currently recruiting for a Receptionist to join our dynamic Front Office team. The ideal candidate will ensure consistent delivery of the highest standards of service and promote a professional and positive image of the Hotel and its operation to all Hotel guests. Ensure that the highest standard of service and the best possible guest experience is maintained. Be responsible for establishing and maintaining a professional relationship with hotel guests and patrons. This is a part- time position which will involve 3- 5 days per week.

The Responsibilities include:

• Dealing with all check-in/out in a professional, efficient and courteous manner and ensuring that guests are helped with any information they may require during their stay.

• Answering all phone calls in a polite and timely manner and assisting all callers.

• Ensuring all daily reports are completed before the appointed time.

• Liaise with all departments as and when requested

• Inputting reservations from 3rd party websites and telephone bookings

• Being familiar with all of the day to day business activities including arrivals, departures, and meeting room bookings.

• Ensuring all cash, billing, and float procedures are adhered to at all times.

About the role

The Ideal Candidate will:

• Previous experience working in a Hotel reception or similar is essential for this role

• Knowledge of the Hotsoft Front Office system is an advantage

• Maximum flexibility with regards to hours/ must be available to work over a 7 day period

• Excellent sales and customer care skills

• Excellent communication/telephone techniques and be computer literate

• Enjoy working with the public

• Must be a team player

• Fluency in English

• Enjoy working in a busy environment and works well under pressure

Perks and Benefits of working at Cavan Crystal Hotel

• Excellent competitive salary

• Enhanced Maternity Leave benefit

• Discounted leisure centre membership

• Complimentary, high quality meals on duty

• Employee of the Month award

• Complimentary barista-style coffee

• Discounted rates in Windward properties for you as well as friends and family

• Refer-a-friend scheme

• Training and development opportunities dedicated to your development

• Employee awards & staff recognition scheme including employee of the month, team recognition days and random treat days

• Cycle-to-work scheme

• Employee Assistance Programme

• Digital Wellness Programme

• PRSA pension scheme

About Windward Management

Cavan Crystal Hotel is managed by Windward Management.

Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners.

About the company

Windward Management Limited is a trusted leader in hospitality management, renowned for delivering operational excellence and exceptional guest experiences. Established in 2007 and headquartered in Dublin, the company specializes in managing hotels across Ireland, blending strategic expertise with personalized service. With a strong commitment to innovation, employee development, and quality, Windward Management offers an exciting opportunity for professionals passionate about making a meaningful impact in the hospitality industry.

Required Criteria

• Maximum flexibility with regards to hours/ must be available to work over a 7 day period
• Previous experience working in a Hotel reception or similar
• Fluency in English

Desired Criteria

• Knowledge of the Hotsoft Front Office system

Skills you'll need