Front Office Receptionist - Cavan Crystal

Cavan Crystal Hotel

Cavan

On-site

EUR 19,000 - 25,000

Part time

14 days+

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Benefits offered by this job

Excellent competitive salary

Enhanced Maternity Leave benefit

Discounted leisure centre membership

Complimentary high quality meals on/d"

Employee of the Month award

Complimentary barista-style coffee

Discounted Windward rates

Refer-a-friend scheme

Training and development opportunities

Employee awards & staff recognition

Cycle-to-work scheme

Employee Assistance Programme

Digital Wellness Programme

PRSA pension scheme

Job summary

Cavan Crystal Hotel in County Cavan is seeking a part-time Receptionist to join the Front Office team. You will check guests in/out, answer calls, input reservations and support daily reporting, ensuring a courteous and professional guest experience.

The ideal candidate will have previous hotel reception experience, English fluency, strong communication skills, and be flexible to work across a 7-day roster. Knowledge of Hotsoft Front Office is a plus.

Qualifications

Previous experience working in a hotel reception or similar.
Fluency in English.
Excellent communication and telephone techniques.

Responsibilities

Deal with check-in/check-out in a professional, efficient and courteous manner and assist guests.
Answer all phone calls politely and promptly.
Ensure all daily reports are completed before the appointed time.
Liaise with departments as requested.
Input reservations from 3rd party websites and telephone bookings.
Be familiar with day-to-day activities including arrivals, departures, and meeting room bookings.
Adhere to cash, billing, and float procedures at all times.

Skills

Previous hotel reception experience

Fluent English

Excellent communication

Tools

Hotsoft Front Office system

Job description

Job Description

Location: Cavan Crystal Hotel, Dublin Road

Cavan Crystal Hotel is a luxury 4* Hotel based in County Cavan. Cavan Crystal Hotel is an ideal destination nestled in the heart of the stunning lake county which is ideally situated in close proximity to many diverse tourist attractions.

Purpose Of Role

We are currently recruiting for a Receptionist to join our dynamic Front Office team. The ideal candidate will ensure consistent delivery of the highest standards of service and promote a professional and positive image of the Hotel and its operation to all Hotel guests. Ensure that the highest standard of service and the best possible guest experience is maintained. Be responsible for establishing and maintaining a professional relationship with hotel guests and patrons. This is a part- time position which will involve 3- 5 days per week.

The Responsibilities Include

Dealing with all check-in/out in a professional, efficient and courteous manner and ensuring that guests are helped with any information they may require during their stay.
Answering all phone calls in a polite and timely manner and assisting all callers.
Ensuring all daily reports are completed before the appointed time.
Liaise with all departments as and when requested
Inputting reservations from 3rd party websites and telephone bookings
Being familiar with all of the day to day business activities including arrivals, departures, and meeting room bookings.
Ensuring all cash, billing, and float procedures are adhered to at all times.

About The Role

The Ideal Candidate will:

Previous experience working in a Hotel reception or similar is essential for this role
Knowledge of the Hotsoft Front Office system is an advantage
Maximum flexibility with regards to hours/ must be available to work over a 7 day period
Excellent sales and customer care skills
Excellent communication/telephone techniques and be computer literate
Enjoy working with the public
Must be a team player
Fluency in English
Enjoy working in a busy environment and works well under pressure

Perks And Benefits Of Working At Cavan Crystal Hotel

Excellent competitive salary
Enhanced Maternity Leave benefit
Discounted leisure centre membership
Complimentary, high quality meals on duty
Employee of the Month award
Complimentary barista-style coffee
Discounted rates in Windward properties for you as well as friends and family
Refer-a-friend scheme
Training and development opportunities dedicated to your development
Employee awards & staff recognition scheme including employee of the month, team recognition days and random treat days
Cycle-to-work scheme
Employee Assistance Programme
Digital Wellness Programme
PRSA pension scheme

About Windward Management

Cavan Crystal Hotel is managed by Windward Management.

Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners.

Skills Needed

About The Company

Since its inception in 2007, Windward Management Limited has built a reputation for excellence in hotel management. With headquarters in Dublin, the company provides tailored solutions for hotel owners, including operations, marketing, and financial management. Windward's team is driven by a passion for delivering exceptional guest experiences while ensuring each property achieves its full potential. Recognized for its dedication to innovation and operational success, the company is equally committed to investing in its people. Professionals joining Windward Management will become part of a supportive and dynamic environment, with abundant opportunities to grow and excel within a thriving sector.

Company Culture

At Windward Management, people are at the heart of success. The company nurtures a culture rooted in respect, collaboration, and a shared commitment to excellence. Employees are empowered to innovate and contribute to meaningful outcomes while enjoying a strong focus on work-life balance. Windward fosters professional growth through tailored development opportunities, ensuring each team member can achieve their career aspirations. This positive, inclusive workplace values individual contributions, encourages open communication, and celebrates success collectively. For hospitality professionals seeking a rewarding career in an environment where their efforts truly matter, Windward Management offers an exceptional opportunity to thrive.

Required Criteria

Maximum flexibility with regards to hours/ must be available to work over a 7 day period
Previous experience working in a Hotel reception or similar
Fluency in English

Desired Criteria