Front Office Manager - Full Time

Ardan Collective; Navan; On-site; EUR 29,952 - 36,608; Full time

Benefits offered by this job

Employee assistance program

Meals on duty

On-site parking

Wellness program

Job summary

Bellinter House Hotel & Spa in Navan, Co. Meath, Ireland, seeks a Front Office Manager on a full-time basis to lead the front desk team, uphold service standards and ensure smooth daily operations for our guests.

The successful candidate will manage check-in/out, answer calls and emails promptly, mentor staff, and coordinate with departments. Proficiency with Rezlynx or Resdiary and Microsoft Office is preferred; weekend and holiday availability is expected.

Qualifications

• Proven experience in a management role within a hotel reception or hospitality setting.
• Excellent communication and interpersonal skills.
• Strong leadership and team management abilities.

Responsibilities

• Lead and manage the front desk team, ensuring smooth daily operations.
• Provide outstanding customer service to guests, resolving any issues promptly and professionally.
• Manage check-in and check-out processes efficiently.
• Ensure calls are answered promptly and all emails are responded to daily.
• Train and mentor reception staff, fostering a positive work environment.
• Coordinate with other hotel departments to meet guest needs and expectations.
• Handle reservations, guest enquiries and special requests.
• Ensure compliance with hotel policies and procedures.
• Assist with administrative duties and reporting as needed.
• Ensure all end of shift reports are completed and balanced.

Skills

Front desk management

Leadership

Communication

Hotel software Rezlynx

Resdiary

Microsoft Office

Tools

Rezlynx

Resdiary

Microsoft Office

Job description

Front Office Manager – Full time

Company Description

Bellinter House Hotel & Spa, located outside Navan on the south bank of the River Boyne, is a magnificent 18th-century Georgian mansion designed by Richard Castle for John Preston. With over 200 years of history, the property offers a retreat from daily life in the heart of the Boyne Valley, just thirty minutes from Dublin City centre.

Job description

We are currently recruiting for a full-time Front Office Manager to join our front desk team and help maintain our high standards of service. We pride ourselves on delivering exceptional guest experiences with warm hospitality and attention to detail. The successful candidate will be a proud ambassador for Bellinter House Hotel & Bathhouse Spa.

Key responsibilities:

• Lead and manage the front desk team, ensuring smooth daily operations.
• Provide outstanding customer service to guests, resolving any issues promptly and professionally.
• Manage check-in and check-out processes efficiently.
• Ensure calls are answered promptly and all emails are responded to daily.
• Train and mentor reception staff, fostering a positive work environment.
• Coordinate with other hotel departments to meet guest needs and expectations.
• Handle reservations, guest enquiries and special requests.
• Ensure compliance with hotel policies and procedures.
• Assist with administrative duties and reporting as needed.
• Ensure all end of shift reports are completed and balanced.

Requirements:

• Proven experience in a management role within a hotel reception or hospitality setting.
• Excellent communication and interpersonal skills.
• Strong leadership and team management abilities.
• Proficient with hotel management software (ideally Rezlynx & Resdiary) and Microsoft Office.
• Ability to remain calm and effective under pressure.
• Flexible schedule, including weekends and holidays.

Job Type: Full-time

Benefits:

• Employee assistance program
• Meals on duty
• On-site parking
• Wellness program

Schedule:

• Monday to Friday
• Weekend availability

Work Location:

In person

Pay:

From €33,280.00 per year

Benefits:

• Employee assistance program
• On-site parking
• Wellness program

Work Location:

In person