Front Office- Receptionist

Hyatt Centric The Liberties Dublin; Connacht; On-site; EUR 25,000 - 35,000; Full time

Job summary

Hyatt Centric The Liberties Dublin is seeking a friendly and professional Receptionist to join our busy front desk in Dublin. You will welcome guests, manage check-ins and check-outs, handle inquiries, and coordinate with other departments to ensure a smooth guest experience.

The ideal candidate has prior hotel receptionist experience, strong communication skills, and the ability to work on evenings, weekends and holidays.

Qualifications

• Opera Cloud experience is required.
• Previous experience as a hotel receptionist is required.
• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks and work under pressure.
• Professional appearance and a positive attitude.
• Flexibility to work evenings, weekends and holidays.

Responsibilities

• Greet and welcome guests in a courteous and professional manner.
• Process guest check-ins and check-outs efficiently with accurate billing.
• Assist guests with inquiries and information about hotel services and local attractions.
• Handle phone, email and online bookings and input into the system.
• Carry out all Reception duties per the hotel standards.
• Coordinate with management for VIPs, room status and allocations.
• Handle cash, credit and other payments accurately.
• Communicate with Maintenance and other departments to meet guest needs.
• Assist with Lost Property as per hotel policy.

Skills

Opera Cloud

Receptionist experience

Communication skills

Multitasking under pressure

Professional appearance

Shift flexibility

Job description

The Hyatt Centric is delighted to invite applicants for the position of Receptionist.

Working within the highly respected Hodson Bay Group, and with the impressive support of the Hyatt Partnership, explore this exciting journey with us in introducing and establishing the Hyatt Centric, The Liberties Dublin, as a leading hotel in the Capital.

Hodson Bay Group is delighted to be part of the Failte Ireland Employer Excellence Programme and was recently certified as A Great Place to Work. Take the journey with us to discover who you are and what you can achieve.

Responsibilities

• Greet and welcome guests in a courteous and professional manner
• Process guests check-ins and check-outs efficiently and ensure accurate billing
• Assist guests with inquiries, provide information about hotel services, local attractions, and travel directions
• Handle phone, email, and online bookings, ensuring accurate input into the system
• Carry out all Reception duties as per the agreed standards
• Make the necessary preparations to deal with arrival of customers with advance bookings and the check in procedures are completed correctly
• Ensure all guest queries either in person or by telephone are answered in a prompt and professional manner and escalated to management if necessary
• Communicate and liaise with the Accommodation Manager/Supervisor in relation to rooms status, VIP's and allocations
• Handle cash, credit, and other payment transactions accurately
• Coordinate with maintenance, and other departments to meet guest needs
• Deal with Lost Property as per hotel policy

Requirements

• Previous Opera Cloud experience is required
• Previous experience as a Receptionist in a hotel
• Excellent communication and interpersonal skills
• Ability to handle multiple tasks and work under pressureProfessional appearance and a positive attitude
• Flexibility to work shifts, including evenings, weekends, and holidays

Hodson Bay Group is an Equal Opportunities Employer committed to creating an inclusive and diverse workplace.

Accommodations are available upon request for candidates taking part in all aspects of the recruitment process. If you require any accommodation or support, please contact our HR team at [e-mail] and we will be happy to make the necessary arrangements