Front Office Manager

Hampton by Hilton Dublin City Centre; Dublin; On-site; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Staff discounts

Employee benefits across Hilton

Ongoing training and development

Career progression opportunities

Job summary

Hampton by Hilton Dublin City Centre is seeking an enthusiastic, reliable Front Office Manager to oversee daily front desk operations and ensure Hilton standards are consistently met. You will lead the front office team, manage check-in/check-out, and collaborate with other departments to deliver a seamless guest experience.

The successful candidate will have prior front office supervision experience in a hotel, strong leadership and communication skills, and the ability to drive guest

Qualifications

• Experience leading front office teams in a hotel environment.
• Experience with Hilton systems is desirable.
• Strong leadership, communication and organisational skills.
• Ability to stay calm in a fast-paced environment.
• Experience coaching and developing teams.

Responsibilities

• Manage day-to-day Front Office operations.
• Lead, coach and motivate the front office team.
• Oversee check-in/check-out procedures.
• Handle guest enquiries, feedback and complaints.
• Monitor room availability, occupancy, arrivals and departures.
• Ensure brand standards and company policies are followed.
• Recruit, train, and schedule staff.
• Prepare staff rotas and manage payroll within budget.
• Monitor KPIs and guest satisfaction scores.
• Collaborate with Housekeeping, Maintenance, F&B, and Sales.
• Support revenue opportunities through upselling and inventory management.

Skills

Leadership

Front Office Management

Communication

Organisational skills

Problem solving

Team coaching

Health and safety

IT/Property management systems

Education

Hospitatlity/Hotel management experience

Tools

Hilton systems

Property Management System

Job description

At JMK Group, we pride ourselves on being a strong privately-owned company putting people at the heart of everything we do. We’ve experienced rapid business growth since our establishment and have an extensive hotel portfolio which is constantly evolving, thanks to our people, innovative thinking, and future orientated approach.

This is a very exciting time to join JMK Group. In a phase of exponential growth, the hotel has operational hotels, numerous new builds and three further properties under construction.

Our staff are the driving force behind the business, working hard each and every day to deliver excellent customer service, extraordinary experiences and portray what we stand for. We encourage our employees to grow with us, offering exciting opportunities and incentives which enable them to develop their career in the hospitality industry. This commitment has enabled us to retain talent and foster a strong work ethic throughout the group.

Hampton by Hilton is a newly built 253 bedroom hotel and has an exciting opportunity for an enthusiastic, reliable, and proactive Duty Manager to join our team. This is a hands-on role that requires excellent leadership, strong organisational skills, and a passion for delivering outstanding customer service.

As Front Office Manager, you will oversee the daily operation of the front desk, ensure Hilton brand standards are consistently met, and work closely with other departments to deliver a seamless guest experience.

Key Responsibilities

• Manage the day-to-day operations of the Front Office department.
• Lead, coach, and motivate the front office team to deliver outstanding guest service.
• Ensure efficient check-in and check-out procedures.
• Handle guest enquiries, feedback, and complaints professionally and promptly.
• Monitor room availability, occupancy, and daily arrivals/departures.
• Maintain Hilton brand standards and ensure compliance with company policies.
• Recruit, train, schedule, and develop team members.
• Conduct regular performance reviews and support ongoing training.
• Prepare staff rotas and manage payroll within budget.
• Monitor departmental KPIs, productivity, and guest satisfaction scores.
• Work closely with Housekeeping, Maintenance, Food & Beverage, and Sales to ensure smooth hotel operations.
• Assist with revenue opportunities through room upselling and effective inventory management.
• Ensure cash handling procedures and financial controls are followed.
• Maintain a safe, secure, and welcoming environment for guests and colleagues.

About You

The successful candidate will have:

• Previous experience as a Front Office Manager, Assistant Front Office Manager, or similar supervisory role within a hotel environment.
• Experience working with Hilton systems is desirable.
• Excellent leadership, communication, and organisational skills.
• Strong problem-solving and decision-making abilities.
• The ability to remain calm and professional in a fast-paced environment.
• Experience managing, coaching, and developing teams.
• Good computer skills and experience with property management systems.
• Flexibility to work shifts, including weekends and public holidays, as required.

Skills & Experience

• Excellent communication and interpersonal skills.
• Strong organisational and time-management skills.
• Ability to multitask in a fast-paced environment.
• Experience leading and motivating a team.
• Good understanding of health and safety procedures.
• Competent using standard computer systems and email.

What We Offer

• Opportunities for career progression.
• Ongoing training and development.
• Supportive and friendly working environment.
• Great staff discounts and employee benefits in other Hilton properties.
• Employee recognition and reward programmes.

Why Join Us?

We're looking for someone who enjoys leading from the front, takes pride in delivering exceptional service, and thrives in a busy environment. If you're someone who can inspire a team, solve problems confidently, and help create a positive experience for both customers and colleagues, we'd love to hear from you.