Front Office Leader - Guest Experience & Revenue

Windward Management Limited; Letterkenny; On-site; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Excellent pay rate

Employee awards & recognition

Employee referral programme

Learning and Development

Windward Group hotel discounts

Employee Assistance Programme

Digital Wellness Programme

Discounted health care plan

Birthday card and gift

Meals on duty

Social events

PRSA pension scheme

Job summary

Windward Management operates Radisson Blu Hotel Letterkenny, seeking an experienced Front Office Manager to lead the front desk,guest services and revenue-driven initiatives. You will oversee check-in/check-out, invoicing, room allocations and cash handling while coordinating with Housekeeping, Reservations, F&B and Maintenance teams.

You will coach and develop the Front Office team, create rotas, and drive guest satisfaction alongside profitability targets.

Qualifications

• Previous management experience within a hotel Front Office or Rooms Division in a 4-star environment.
• Strong knowledge of Front Office operations, including reception, reservations, room allocation and guest relations.
• Excellent leadership and people-management skills.
• Strong commercial awareness and understanding of hotel revenue principles.
• Excellent communication and interpersonal skills.
• Strong organisational and problem-solving skills.
• Excellent attention to detail.
• Proficiency with hotel PMS and standard Microsoft Office applications.
• Flexibility to work across a 7-day operation, including weekends and public holidays.
• A positive, hands-on and guest-focused approach.

Responsibilities

• Manage the daily operation of Reception and Front Office services.
• Ensure efficient and accurate check-in, check-out, billing, room allocation and cash handling.
• Coordinate arrivals, departures, VIPs, groups and special requests.
• Work closely with Housekeeping, Reservations, Food & Beverage, Maintenance and other departments.
• Lead, coach and motivate the Front Office team.
• Manage recruitment, onboarding, training and team member development.
• Prepare effective team rotas to meet business needs.
• Create a positive, inclusive and professional working environment.
• Support the Rooms Division and Hotel Management teams in achieving revenue and profitability targets.
• Identify opportunities for room upgrades and Front Office upselling.
• Coach the team to maximise revenue while maintaining an excellent guest experience.
• Monitor payroll, operating costs and financial controls.
• Work with Reservations and Revenue Management to maximise occupancy, ADR and rooms revenue.

Skills

Front Office mgmt

People management

Leadership

Revenue awareness

Communication

Organisational skills

Problem solving

PMS proficiency

Microsoft Office

Guest relations

Tools

PMS software

Microsoft Office

Job description

Windward Management operates Radisson Blu Hotel Letterkenny, seeking an experienced Front Office Manager to lead the front desk,guest services and revenue-driven initiatives. You will oversee check-in/check-out, invoicing, room allocations and cash handling while coordinating with Housekeeping, Reservations, F&B and Maintenance teams.

You will coach and develop the Front Office team, create rotas, and drive guest satisfaction alongside profitability targets.