Front of House Hospitality Manager - Events & Service Lead

Sodexo; Dublin; Hybrid; EUR 26,000 - 29,000; Full time

Benefits offered by this job

Unlimited wellbeing platform access

Employee Assistance Programme

24hr virtual GP Service

Sodexo Discounts Scheme

Pension Plan

Learning & development tools

Bike to Work Scheme

Enhanced benefits and leave policies

Job summary

Sodexo is seeking a Hospitality / Front of House Manager for TU Dublin Lowerhouse to oversee daily front-of-house operations and deliver a welcoming, high-quality service.

You will lead the hospitality team, manage bookings and events, coordinate with kitchen and clients, and ensure safety and standards across the site. This full-time role offers career development and a comprehensive benefits package.

Qualifications

• Previous experience in a hospitality, front-of-house or customer service management role.
• Proven experience supervising or managing a team within a hospitality environment.
• Excellent customer service and interpersonal skills.
• Strong leadership, communication and people management abilities.
• Experience coordinating hospitality bookings, meetings, conferences and events.
• Excellent organisational and time-management skills with strong attention to detail.
• Ability to manage multiple priorities in a busy, customer-facing environment.
• Professional, friendly and approachable manner.
• Strong problem-solving skills and the ability to handle customer concerns effectively.
• Good knowledge of food and beverage service standards.
• Understanding of food safety, allergen awareness and Health & Safety requirements in Ireland.
• Ability to build and maintain positive relationships with clients, customers and colleagues.
• Reliable, punctual and flexible approach to work.
• Ability to work independently and as part of a wider management team.

Responsibilities

• Oversee the daily front-of-house and hospitality operations, ensuring services run smoothly and efficiently.
• Lead, supervise and motivate the front-of-house and hospitality team, ensuring high standards of performance and service delivery.
• Coordinate staff duties, rotas and daily work schedules to ensure appropriate service coverage.
• Ensure all visitors, customers, staff and guests receive a warm, professional and welcoming experience.
• Act as a key point of contact for hospitality enquiries, bookings and customer requests.
• Coordinate hospitality arrangements for meetings, conferences, corporate events, receptions and special functions.
• Liaise with clients and event organisers to understand requirements and ensure all hospitality arrangements are delivered effectively.
• Oversee meeting room preparation, including room layouts, refreshments, catering, equipment and presentation.
• Ensure hospitality areas, reception spaces and meeting rooms are maintained to the highest standards of cleanliness and presentation.
• Monitor service delivery and ensure hospitality standards, procedures and customer expectations are consistently met.
• Handle customer feedback, queries and complaints professionally, resolving issues promptly and effectively.
• Ensure food and beverage service is delivered efficiently and in line with company standards.
• Coordinate with the kitchen and catering teams to ensure smooth communication and seamless service delivery.
• Monitor hospitality supplies, equipment and stock levels, ensuring resources are available when required.
• Support the planning and delivery of hospitality events, ensuring staffing, timings and service requirements are met.
• Ensure compliance with food safety, allergen awareness, Health & Safety and company procedures.
• Support recruitment, induction, training and ongoing development of front-of-house team members.
• Monitor team performance, provide feedback and identify opportunities for service improvement.
• Build positive working relationships with the client, colleagues, visitors and key stakeholders.
• Identify opportunities to improve customer experience, service standards and operational efficiency.
• Lead by example, promoting teamwork, professionalism and a customer-focused working environmen

Skills

Hospitality management

Team leadership

Customer service

Event coordination

Staff scheduling

Communication skills

Organisational skills

Food safety knowledge

Flexible / reliable

Problem-solving

Relationship building

Time management

Multitasking

Independent working

Job description

Sodexo is seeking a Hospitality / Front of House Manager for TU Dublin Lowerhouse to oversee daily front-of-house operations and deliver a welcoming, high-quality service.

You will lead the hospitality team, manage bookings and events, coordinate with kitchen and clients, and ensure safety and standards across the site. This full-time role offers career development and a comprehensive benefits package.