Front Desk & Administrative Coordinator – Mental Health

ClayHR Inc.; Dundalk; On-site; EUR 25,000 - 31,000; Full time

Benefits offered by this job

401(k)

Health/Dental/Vision Insurance

Paid Time Off (PTO) & Holiday pay

Job summary

National Pike Health Center is seeking a proactive Front Desk Office Administrator to join our Behavioral Health Team in Dundalk. The role supports clinical and administrative operations, coordinates intakes, maintains records, and ensures compliance in a fast-paced healthcare setting.

Ideal candidates will have 2+ years in customer service/administrative support, proficiency with Microsoft Office, and familiarity with EMR systems.

Qualifications

• High School Diploma or GED.
• 2+ years of customer service or administrative support experience (Clinical/Mental Health setting preferred).
• Proficient in Microsoft Office Suite.
• Experience with Electronic Medical Records (preferred).
• Tech-savvy, friendly, and quick to learn new systems.

Responsibilities

• Schedule and track annual diagnostics, psychiatric evaluations.
• Collaborate with the Location Director on caseload assignments and denial letters with higher-level care options.
• Ensure Medicaid eligibility and coverage are active for all clients.
• Send out acceptance, denial, and therapist introduction letters.
• Maintain a no-show list and document all client contact attempts.
• Other tasks as needed.

Skills

Customer service

Administrative support

Microsoft Office

EMR familiarity

Education

High School Diploma or GED

Tools

EMR software

Job description

National Pike Health Center is seeking a proactive Front Desk Office Administrator to join our Behavioral Health Team in Dundalk. The role supports clinical and administrative operations, coordinates intakes, maintains records, and ensures compliance in a fast-paced healthcare setting.

Ideal candidates will have 2+ years in customer service/administrative support, proficiency with Microsoft Office, and familiarity with EMR systems.