Clinic Operations Lead - Front Desk & Admin

Sigmar Recruitment; Fermoy; On-site; EUR 32,000 - 42,000; Full time

Job summary

Our client, a growing family-run hearing clinics group in Cork, is hiring a Front of House Administrator and Clinic Supervisor. The role focuses on efficient administration, patient coordination and supervision of junior staff to ensure smooth daily clinic operations.

You will greet patients, manage bookings, process payments and maintain records with high attention to detail, while supporting basic marketing tasks and upholding confidentiality standards.

Qualifications

• Experience in healthcare administration, reception or supervisory roles is preferred.
• Strong communication skills with empathy and professionalism.
• Excellent organisational skills with attention to detail.

Responsibilities

• Manage the clinic diary and patient paperwork; close diary gaps and coordinate check-in/check-out.
• Supervise junior administrators and communicate daily operations.
• Provide warm, professional service to patients in person, by phone and email.
• Handle payments, create invoices, balance cashbook and lodge bank transactions.
• Maintain accurate patient records and update systems after visits and calls.
• Upload and update hearing aid grants with attention to detail.
• Monitor and respond to queries via the general inbox.
• Prepare and format reports, letters and patient documentation.
• Support basic marketing admin and attend events and expos.
• Ensure clinic policies and confidentiality standards are followed.

Skills

Healthcare admin

Excellent communication

Organisation skills

Team player

Driving licence

Job description

Our client, a growing family-run hearing clinics group in Cork, is hiring a Front of House Administrator and Clinic Supervisor. The role focuses on efficient administration, patient coordination and supervision of junior staff to ensure smooth daily clinic operations.

You will greet patients, manage bookings, process payments and maintain records with high attention to detail, while supporting basic marketing tasks and upholding confidentiality standards.