Front Desk Office Administrator

ClayHR Inc.; Dundalk; On-site; EUR 25,000 - 31,000; Full time

Benefits offered by this job

401(k)

Health/Dental/Vision Insurance

Paid Time Off (PTO) & Holiday pay

Job summary

National Pike Health Center is seeking a proactive Front Desk Office Administrator to join our Behavioral Health Team in Dundalk. The role supports clinical and administrative operations, coordinates intakes, maintains records, and ensures compliance in a fast-paced healthcare setting.

Ideal candidates will have 2+ years in customer service/administrative support, proficiency with Microsoft Office, and familiarity with EMR systems.

Qualifications

• High School Diploma or GED.
• 2+ years of customer service or administrative support experience (Clinical/Mental Health setting preferred).
• Proficient in Microsoft Office Suite.
• Experience with Electronic Medical Records (preferred).
• Tech-savvy, friendly, and quick to learn new systems.

Responsibilities

• Schedule and track annual diagnostics, psychiatric evaluations.
• Collaborate with the Location Director on caseload assignments and denial letters with higher-level care options.
• Ensure Medicaid eligibility and coverage are active for all clients.
• Send out acceptance, denial, and therapist introduction letters.
• Maintain a no-show list and document all client contact attempts.
• Other tasks as needed.

Skills

Customer service

Administrative support

Microsoft Office

EMR familiarity

Education

High School Diploma or GED

Tools

EMR software

Job description

Position: Front Desk Office Administrator ID: Admin2026

We currently have an opening and are seeking a Front Desk Office Administrator to work at our Catonsville location.

National Pike Health Center was founded in 2001 as a clinic dedicated to offering behavioral health counseling to children, adolescents, adults, and families. Decades later, with 2+ locations, we are more committed than ever to providing these clients with quality, service, and a sense of community.

NPHC is a community-based Outpatient Mental Health Center with offices in Catonsville, Dundalk, and Westminster. We provide mental health therapy and a psychiatric rehabilitation program (PRP) for all ages and groups. A multidisciplinary team of outstanding mental health therapists, psychiatrists, rehabilitation coordinators, and administrative staff joins us on this mission. From inception through treatment, there is an ongoing planning and review of each case until the client is discharged. Our preventative and therapeutic outpatient mental health services provide treatment and psychiatric rehabilitation based on continually monitored and individualized treatment and/or rehabilitation goals. This administrative role helps us achieve these goals.

Job Title:Front Desk Office Administrator

Location:In-Person |Schedule:Monday–Friday, 8-Hour Shift
Employment Type:Full-Time (40 hrs/week)
Pay:$20-$25/hour
Benefits:401(k), Health/Dental/Vision Insurance, Paid Time Off (PTO) & Holiday pay after 90-day probation

Overview:

National Pike Health Center is seeking a proactive and detail-oriented Front Desk Office Administratorto join our Behavioral Health Team. This position plays a vital role in supporting clinical and administrative operations, coordinating intakes, maintaining compliance, managing client records, and coordinatingwith other support staff.

We are looking for a proactive, organized team player who thrives in a healthcare environment, values detail and compliance, has empathy and compassion, and enjoys supporting both clients and clinicians in a fast-paced setting.

Ideal Candidate:
Someone who thrives in a fast-paced environment, takes initiative, values accuracy, and enjoys working as part of a mission-driven team.

Responsibilities

Key Responsibilities:

Clinical & Compliance Support

Schedule and track annual diagnostics, psychiatric evaluations

Collaborate with the Location Director on caseload assignments and denial letters with higher-level care options

Ensure Medicaid eligibility and coverage are active for all clients

Send out acceptance, denial, and therapist introduction letters

Maintain a no-show list and document all client contact attempts

Other tasks as needed.

Office Operations & Administrative Duties

Manage multi-line phones, voicemails, and incoming faxes

Track office supply levels (e.g., prescription pads, paper, snacks) and petty cash

Supervise transportation staff, lobby supervision, and office assistant coverage

Attend monthly administrative meetings

Ensure cleanliness and supply of restrooms, printer stations, and lobby areas

Organize and file client documentation securely

Other tasks as needed

Client Services & Coordination

Confirm client and doctor appointments the day before and on the day of

Reschedule missed diagnostic appointments promptly

Maintain accurate and up-to-date client contact and authorization records

Other Tasks as needed

Requirements

Minimum Qualifications:

High School Diploma or GED

2+ years of customer service or administrative support experience (Clinical/Mental Health setting preferred)

Proficient in Microsoft Office Suite

Experience with Electronic Medical Records (preferred)

Tech-savvy, friendly, and quick to learn new systems

NPHC expects all employees to have the following work competencies:

Core Competencies and Key Actions

Decision Making

• Uses sound judgment to make good decisions based on information gathered and analyzed.
• Considers all pertinent facts and alternatives before determining the most suitable course of action.
• Commits to the decision.

Teamwork

• Interacts with people effectively. Able and willing to share and receive information.
• Co-operates within the group and across groups.
• Supports group decisions and puts group goals ahead of their own goals

Work Standards

• Maintains professional integrity
• Sets and maintains high-performance standards.
• Pays close attention to detail, accuracy, and completeness.
• Shows concern for all aspects of the job and follows up on work outputs.

Motivation

• Displays energy and enthusiasm in approaching the job.
• Commits to putting in additional effort.
• Participates in NPHC community and promotional events.
• Maintains a high level of productivity and self-direction.

Reliability

• Takes personal responsibility for job performance.
• Completes work in a timely and consistent manner.
• Sticks to commitments.

Problem-Solving

• Analyzes problems by gathering and organizing all relevant information.
• Identifies cause and effect relationships.
• Comes up with appropriate solutions.
• Adapts to changing work environments, work priorities, and organizational needs.
• Able to effectively deal with change and diverse people.

Planning and Organizing

• Plans and organizes tasks and work responsibilities to achieve objectives.
• Allocates and uses resources properly

Communication

• Professional and respectful in all forms of communication.
• Organizes and delivers information appropriately.

Integrity

• Shares complete and accurate information.
• Maintains confidentiality andmeets own commitments.
• Adheres to organizational policies and procedures.

Profile Office Assistant

Location Dundalk, Maryland, United States, 21222

Date Opened Dec 29, 2025

Due Date Dec 31, 2026

Status Open