French-Speaking Customer Risk Strategist

Salesforce, Inc.; Dublin; On-site; EUR 90,000 - 120,000; Full time

Job summary

Salesforce is seeking a Customer Risk Manager to lead risk mitigation and escalation for our French-speaking customer base. You will align cross-functional teams across engineering, product, sales, and executive leadership to resolve complex, high-visibility issues and protect long-term partnerships.

You will communicate with executives in English and French, translate complex concepts into actionable strategies, and drive timely actions that safeguard customer success using Salesforce tools and

Qualifications

• Demonstrated experience in customer escalation management, account management, technical consulting, or enterprise project delivery.
• Proven capability to lead through multi-stakeholder business challenges with composed, structured problem-solving and clear judgment.
• Strong written and verbal communication skills, with a track record of translating complex concepts into business outcomes for executive audiences.
• Ability to drive timely action and influence cross-functional teams without direct authority.
• Practical experience using enterprise CRM tools and collaboration platforms (e.g., Salesforce platform, reports, dashboards, Slack).
• Professional working fluency in both French and English (written and verbal) for executive-level communication and documentation.
• Bachelor’s degree or equivalent practical experience.”

Responsibilities

• Drive end-to-end risk mitigation and escalation management for high-impact customer scenarios.
• Serve as trusted advisor to internal leadership and customer executives, providing data-driven recommendations.
• Coordinate across engineering, product, sales, and executives to align on risk strategies.
• Deliver clear status updates in English and French to leadership and stakeholders.
• Analyze incident trends and root causes to drive systemic improvements in processes and products.
• Facilitate alignment across matrixed organizations to meet customer expectations transparently.

Skills

Escalation Mgmt

Account Mgmt

Cross-functional Leadership

Executive Communication

CRM Tools

French & English

Education

Bachelor's degree

Tools

Salesforce platform

Reports & Dashboards

Slack

Job description

Salesforce is seeking a Customer Risk Manager to lead risk mitigation and escalation for our French-speaking customer base. You will align cross-functional teams across engineering, product, sales, and executive leadership to resolve complex, high-visibility issues and protect long-term partnerships.

You will communicate with executives in English and French, translate complex concepts into actionable strategies, and drive timely actions that safeguard customer success using Salesforce tools and