French-Speaking Customer Risk Leader

Salesforce; Dublin; On-site; EUR 90,000 - 120,000; Full time

Job summary

Salesforce is seeking a Customer Risk Manager to lead risk mitigation and escalation management for our French-speaking enterprise customers. You will align cross-functional teams, deliver executive-level updates, and drive timely resolution of complex risk scenarios.

Fluent in French and English, you will translate data into strategic guidance for senior leaders and protect long-term partnerships. In this role, you will collaborate with engineering, product, and sales teams to ensure

Qualifications

• Experience in escalating customer issues and managing accounts with multi-stakeholder impact.
• Ability to translate complex concepts into actionable executive-level guidance.
• Strong written and verbal communications in English and French.
• Experience driving cross-functional alignment without direct authority.
• Familiarity with enterprise CRM tools and collaboration platforms (Salesforce, Slack).
• Bachelor’s degree or equivalent practical experience.

Responsibilities

• Drive end-to-end resolution of complex, high-visibility customer issues by aligning cross-functional teams across engineering, product, sales, and executive leadership.
• Serve as a trusted advisor to internal leadership and customer executives, providing data-driven recommendations and strategic resolution paths.
• Evaluate the business impact of customer risks to prioritize resources, establish clear action plans, and accelerate resolution timelines.
• Deliver clear, structured, and factual status updates in both French and English to customer leadership and internal stakeholders.
• Analyze incident trends and root causes to identify operational gaps and drive systemic enhancements across Salesforce processes and products.
• Facilitate alignment across matrixed organizations to ensure customer expectations are managed transparently and effectively.

Skills

Escalation management

Account management

Technical consulting

Enterprise project delivery

Cross-functional leadership

Executive communication

CRM tools (Salesforce)

Bilingual English/French

Bachelor’s degree

Education

Bachelor's degree or equivalent

Tools

Salesforce platform

Reports & dashboards

Job description

Salesforce is seeking a Customer Risk Manager to lead risk mitigation and escalation management for our French-speaking enterprise customers. You will align cross-functional teams, deliver executive-level updates, and drive timely resolution of complex risk scenarios.

Fluent in French and English, you will translate data into strategic guidance for senior leaders and protect long-term partnerships. In this role, you will collaborate with engineering, product, and sales teams to ensure