Customer Risk Manager (French Speaking)

Leadout Capital; Dublin; On-site; EUR 90,000 - 130,000; Full time

Job summary

Salesforce is seeking a Customer Risk Manager to lead risk mitigation and escalation management for our French-speaking customer base. You will coordinate cross-functional teams, provide executive visibility, and guide complex resolutions in both French and English.

You will engage with customer executives and internal leaders to translate risk signals into actionable improvements, protect relationships, and reduce attrition while enabling long-term partnerships.

Qualifications

• Experience in customer escalation management and account management.
• Proven ability to lead through multi-stakeholder challenges with structured problem-solving.
• Strong written and verbal communication with executive audiences.
• Ability to drive timely action and influence cross-functional teams without direct authority.
• Experience using enterprise CRM tools and collaboration platforms (Salesforce, Slack).
• Fluency in French and English for executive communication.

Responsibilities

• Drive end-to-end resolution of high-visibility customer issues by aligning cross-functional teams across engineering, product, sales, and executive leadership.
• Serve as trusted advisor to internal leadership and customer executives with data-driven recommendations.
• Evaluate business impact of customer risks to prioritize resources and accelerate resolution timelines.
• Deliver clear status updates in French and English to customer leadership and internal stakeholders.
• Analyze incident trends and root causes to identify operational gaps and drive systemic improvements across Salesforce processes.
• Facilitate alignment across matrixed organizations to manage expectations transparently.

Skills

Customer escalation management

Account management

Technical consulting

Enterprise project delivery

Structured problem-solving

Executive communication

Cross-functional influence

CRM tools usage

French & English fluency

Bachelor’s degree or equivalent

Education

Bachelor’s degree or equivalent practical experience

Tools

Salesforce platform

Reports & dashboards

Slack

Job description

At Salesforce, we help organizations transform how they connect with customers using trusted AI and data. As a Customer Risk Manager, you will lead critical risk mitigation and escalation management strategies to drive customer resolution, prevent attrition, and protect long-term partnerships within our French-speaking customer base.

In this role, you will serve as a strategic orchestrator during critical, business-impact customer scenarios. You will align cross-functional teams, provide executive-level visibility, and navigate complex business challenges to deliver successful outcomes. Whether advising internal leaders or engaging directly with customer executives in English or French, your work will turn complex customer challenges into long-term success.

Key Responsibilities

• Drive end-to-end resolution of complex, high-visibility customer issues by aligning cross-functional teams across engineering, product, sales, and executive leadership.
• Serve as a trusted advisor to internal leadership and customer executives, providing data-driven recommendations and strategic resolution paths.
• Evaluate the business impact of customer risks to prioritize resources, establish clear action plans, and accelerate resolution timelines.
• Deliver clear, structured, and factual status updates in both French and English to customer leadership and internal stakeholders.
• Analyze incident trends and root causes to identify operational gaps and drive systemic enhancements across Salesforce processes and products.
• Facilitate alignment across matrixed organizations to ensure customer expectations are managed transparently and effectively.

Required Qualifications

• Demonstrated experience in customer escalation management, account management, technical consulting, or enterprise project delivery.
• Proven capability to lead through multi-stakeholder business challenges with composed, structured problem-solving and clear judgment.
• Strong written and verbal communication skills, with a track record of translating complex concepts into business outcomes for executive audiences.
• Ability to drive timely action and influence cross-functional teams without direct authority.
• Practical experience using enterprise CRM tools and collaboration platforms (e.g., Salesforce platform, reports, dashboards, Slack).
• Professional working fluency in French, as well as English (written and verbal), for executive-level communication and documentation. .
• Bachelor’s degree or equivalent practical experience.

Preferred Qualifications

• Commercial experience developing strategies that improve customer retention and business outcomes.
• Familiarity with the Salesforce product ecosystem, customer deployment patterns, and enterprise use cases.
• Experience utilizing AI-driven insights, analytics, or automated reporting tools to assess customer health metrics and mitigate risk proactively.