Senior Customer Risk & Escalation Leader

Salesforce

Dublin

Hybrid

EUR 110,000 - 140,000

Full time

9 days ago

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Benefits offered by this job

Office-flexible

Job summary

Salesforce is seeking a Customer Risk Manager to lead risk resolution for enterprise accounts, coordinating with executives and cross-functional teams to prevent attrition and ensure client satisfaction. You’ll own defined portfolios and act as escalation lead for high-complexity customers, driving strategic risk mitigation and process improvements.

Office-flexible role requiring in-office presence 3 days per week, with a focus on leveraging Salesforce and MuleSoft capabilities to guide

Qualifications

8+ years in account management, consultation, project management, and/or escalation management.
BA/BS degree in quantitative/technical field or equivalent work experience.
Excellent written and verbal communication; ability to articulate complex issues to executives.

Responsibilities

Partner with internal teams to resolve complex customer issues and improve satisfaction.
Own a defined portfolio or territory and manage health and outcomes of risk within scope.
Serve as primary escalation point for enterprise-level customers with high visibility and senior coordination.
Operate as subject matter expert on the Red Account lifecycle; define best practices.