Freight Forwarding Branch Leader – Dublin

DP World; Dublin; On-site; EUR 95,000 - 125,000; Full time

Job summary

DP World in Dublin is seeking an experienced Branch Manager to lead the Freight Forwarding operation, reporting to the VP Freight Forwarding. You will drive overall branch performance, develop a high‑performing team and grow revenue while delivering air, ocean and road freight services.

You will balance strategic thinking with hands‑on leadership, collaborating across Operations, Sales and DP World networks to meet short and long‑term objectives and ensure excellent customer service and

Qualifications

• Minimum of 10 years' recent experience within Freight Forwarding Operations and Customer Service.
• Strong background in freight forwarding across air, ocean and/or road freight services.
• Proven experience leading operational teams within a freight forwarding environment.
• Experience driving operational improvement and supporting business growth initiatives.
• Demonstrated ability to build strong customer relationships and manage stakeholder expectations.

Responsibilities

• Lead the day-to-day operations of the Dublin freight forwarding branch, ensuring high standards of customer service, operational performance and team effectiveness.
• Provide leadership, guidance and support to the operational team, ensuring issues are resolved efficiently and customers receive an exceptional service experience.
• Drive operational excellence by identifying opportunities to improve productivity, efficiency, service quality and overall branch performance.
• Work collaboratively with the commercial team to identify opportunities for business growth, strengthen customer relationships and support revenue generation initiatives.
• Develop and implement strategies that support branch growth, profitability and long-term success.
• Build and maintain strong relationships with customers, ensuring service expectations and operational requirements are consistently achieved.
• Monitor branch performance, identifying trends, risks and opportunities, and provide regular updates to senior leadership.
• Support the development of a high-performing team through coaching, mentoring, training and succession planning activities.
• Promote a collaborative, engaged and positive working environment that encourages accountability and teamwork.
• Ensure workloads are effectively managed and resources are aligned to operational demands and customer requirements.
• Support the resolution of customer issues and service challenges, ensuring timely and professional outcomes.
• Establish and maintain operational best practices, leveraging systems and processes to improve performance and consistency across the branch.
• Work closely with the wider DP World network to deliver integrated solutions and support strategic business objectives.
• Champion continuous improvement initiatives that enhance operational efficiency and customer satisfaction.

Skills

Leadership

Communication

Commercial awareness

Problem solving

Attention to detail

Critical thinking

Collaboration

Results oriented

Integrity

Education

GCSE level education

Job description

DP World in Dublin is seeking an experienced Branch Manager to lead the Freight Forwarding operation, reporting to the VP Freight Forwarding. You will drive overall branch performance, develop a high‑performing team and grow revenue while delivering air, ocean and road freight services.

You will balance strategic thinking with hands‑on leadership, collaborating across Operations, Sales and DP World networks to meet short and long‑term objectives and ensure excellent customer service and