Dublin Freight Forwarding Branch Leader

DP World; Dublin; On-site; EUR 90,000 - 120,000; Full time

Job summary

DP World Dublin Freight Forwarding seeks an experienced Branch Manager to lead our Dublin operation, delivering air, ocean and road freight services while growing revenue and profitability.

You will guide day-to-day operations, develop a high-performing team and collaborate with Sales and DP World network to meet service levels and strategic goals.

The role requires a hands-on leader with a strong freight background, senior stakeholder management and a track record of operational excellence.

Qualifications

• GCSE level education or above.
• Minimum of 10 years' experience within Freight Forwarding Operations and Customer Service.
• Strong background in freight forwarding across air, ocean and/or road freight services.
• Proven experience leading operational teams within a freight forwarding environment.
• Experience driving operational improvement and supporting business growth initiatives.
• Demonstrated ability to build strong customer relationships and manage stakeholder expectations.
• Previous experience with branch, departmental or operational leadership responsibilities is highly desirable.
• Freight forwarding industry experience is essential.

Responsibilities

• Lead the day-to-day operations of the Dublin freight forwarding branch, ensuring high standards of customer service, operational performance and team effectiveness.
• Provide leadership, guidance and support to the operational team, ensuring issues are resolved efficiently and customers receive an exceptional service experience.
• Drive operational excellence by identifying opportunities to improve productivity, efficiency, service quality and overall branch performance.
• Work collaboratively with the commercial team to identify opportunities for business growth, strengthen customer relationships and support revenue generation initiatives.
• Develop and implement strategies that support branch growth, profitability and long-term success.
• Build and maintain strong relationships with customers, ensuring service expectations and operational requirements are consistently achieved.
• Monitor branch performance, identifying trends, risks and opportunities, and provide regular updates to senior leadership.
• Support the development of a high-performing team through coaching, mentoring, training and succession planning activities.
• Promote a collaborative, engaged and positive working environment that encourages accountability and teamwork.
• Ensure workloads are effectively managed and resources are aligned to operational demands and customer requirements.
• Support the resolution of customer issues and service challenges, ensuring timely and professional outcomes.
• Establish and maintain operational best practices, leveraging systems and processes to improve performance and consistency across the branch.
• Work closely with the wider DP World network to deliver integrated solutions and support strategic business objectives.
• Champion continuous improvement initiatives that enhance operational efficiency and customer satisfaction.

Skills

Leadership

Communication

Commercial awareness

Problem solving

Attention to detail

Critical thinking

Collaboration

Strategic thinking

Ownership mindset

Integrity & professionalism

Education

GCSE level education

Job description

DP World Dublin Freight Forwarding seeks an experienced Branch Manager to lead our Dublin operation, delivering air, ocean and road freight services while growing revenue and profitability.

You will guide day-to-day operations, develop a high-performing team and collaborate with Sales and DP World network to meet service levels and strategic goals.

The role requires a hands-on leader with a strong freight background, senior stakeholder management and a track record of operational excellence.