Fraud & Client Security Analyst I

Interactive Brokers Group; Dublin; Hybrid; EUR 42,000 - 55,000; Full time

Job summary

Interactive Brokers Group, Inc. is a global financial services company with a Dublin office and a long history of technology-driven trading and risk management. This Jr Analyst role sits in Client Security & Fraud Prevention and contributes to protecting client accounts across 160+ markets.

Based in Dublin, the team collaborates with security professionals to monitor activity, verify client interactions, and escalate cases as needed while building fraud awareness materials for ongoing training.

Qualifications

• 2+ years' experience in information or fraud prevention.
• BSc in STEM areas.
• Proficient in Windows and/or macOS computer systems and basic office applications.
• Maintain up-to-date knowledge of the security industry as it relates to IBKR.

Responsibilities

• Proactive handling of client inquiries via callbacks - verbal and video client verification.
• Handling escalations of client inquiries about IBKR's security system via tickets.
• Problem management with a focus on security protocols and practices.
• Handling escalations of suspicious client activity or behavior to Senior SFP Analysts.
• Proactive tracking of fraud cases and trends realized.
• Creation of on-the-job training and fraud awareness material.

Skills

Analytical thinking

Communication skills

Interpersonal skills

Client engagement

Education

BSc in STEM areas

Job description

Interactive Brokers Group, Inc. is a global financial services company with a Dublin office and a long history of technology-driven trading and risk management. This Jr Analyst role sits in Client Security & Fraud Prevention and contributes to protecting client accounts across 160+ markets.

Based in Dublin, the team collaborates with security professionals to monitor activity, verify client interactions, and escalate cases as needed while building fraud awareness materials for ongoing training.