Forward-Deployed AI Engineer for Customer Impact

Rozgoo; Dublin; On-site; EUR 120,000 - 180,000; Full time

Job summary

Fin, the AI Customer Agent company, is seeking Forward Deployed Software Engineers to design and deliver high-impact solutions for our most strategic customers. You’ll work closely with our R&D and GTM teams to bridge customer needs with product innovation and ensure real-world outcomes.

You’ll program hands-on with customer tech stacks, travel to sites when required, and help shape the product roadmap while delivering measurable business value in dynamic environments.

Qualifications

• Strong engineering background with experience in software development.
• Experience building a SaaS product with real-world usage.
• Interest in AI/ML and ability to learn new problems quickly.
• Excellent cross-functional collaboration with product, engineering, and GTM teams.
• Proficient in at least one high-level language (JavaScript, Python, Ruby).
• Ability to prototype and ship software quickly with high quality.
• Proficient in using REST APIs to integrate systems.

Responsibilities

• Drive adoption of Fin by helping prospects unlock the power of Fin's AI capabilities to automate and scale their support operations
• Embed deeply with strategic customers to understand their business challenges and technical requirements, and provide the insight needed to achieve outstanding results with Fin
• Work hands-on with customers’ technical teams as a trusted technical expert, coding side-by-side to drive projects through to completion
• Collaborate closely with Sales, Success, and Product teams to ensure seamless customer experiences, successful project delivery, and actionable product feedback
• Contribute to the evolution of the Forward Deployed Software Engineering function by codifying best practices and sharing insights from customer engagements to help the team scale and grow

Skills

Engineering background

SaaS product experience

JavaScript

Python

Ruby

AI/ML interest

REST APIs

Cross-functional collaboration

Prototyping

Strong communication

Job description

Fin, the AI Customer Agent company, is seeking Forward Deployed Software Engineers to design and deliver high-impact solutions for our most strategic customers. You’ll work closely with our R&D and GTM teams to bridge customer needs with product innovation and ensure real-world outcomes.

You’ll program hands-on with customer tech stacks, travel to sites when required, and help shape the product roadmap while delivering measurable business value in dynamic environments.