Food Services Manager

Susquehanna International Group; Dublin; On-site; EUR 120,000 - 150,000; Full time

Benefits offered by this job

Health insurance

Job summary

Susquehanna International Group in Dublin seeks an experienced Food Service Manager to lead our Employee Experience food program. You will shape kitchen strategy, oversee vendor relationships, and manage build-outs across EMEA and APAC, ensuring safety, compliance, and exceptional employee dining experiences.

The role covers kitchen planning, cost management, and cross-functional collaboration with facilities, architects, and regional teams. Travel to London and APAC will be required.

Qualifications

• 15+ years of experience in food service management, hospitality operations, or a closely related field.
• Proven experience overseeing commercial kitchen builds or refurbishments, including knowledge of design requirements and equipment specifications.
• Strong understanding of food safety regulations, health codes, and building compliance requirements across multiple jurisdictions.
• Demonstrated experience in vendor management and contract negotiation within a food service or facilities context.
• Track record of managing multi-site or multi-regional food service operations.

Responsibilities

• Assess and define the food service needs for each regional office, considering workforce size, cultural preferences, dietary requirements, and operational hours.
• Serve as the subject matter expert on food service trends, best practices, and innovations.
• Partner with US Food Service Manager to develop service standards and operational procedures for use across all locations.
• Source, evaluate, and onboard food service vendors, caterers, and suppliers across Dublin, London, and APAC; lead contract negotiations and ensure compliance and cost benchmarks.
• Manage the food service budget across all regions and produce monthly reports on food cost, utilization, waste data, employee satisfaction, and vendor performance.

Skills

Food service management

Vendor management

Contract negotiation

Budget management

Multi-site operations

Communication

Job description

Overview

We are looking for an experienced and passionate Food Service Manager to join our Employee Experience team. Based in our Dublin office, this role serves as the central point of expertise for food service operations across our EMEA and APAC locations. You will play a pivotal role in shaping the food and hospitality experience for our employees, from the early stages of kitchen design and build-out through ongoing vendor management, contract negotiation, and day-to-day service delivery.

Overview

We are looking for an experienced and passionate Food Service Manager to join our Employee Experience team. Based in our Dublin office, this role serves as the central point of expertise for food service operations across our EMEA and APAC locations. You will play a pivotal role in shaping the food and hospitality experience for our employees, from the early stages of kitchen design and build-out through ongoing vendor management, contract negotiation, and day-to-day service delivery.

This is a highly cross-functional role that bridges operational excellence with a genuine commitment to the employee experience. The ideal candidate brings hands-on experience in commercial kitchen environments, a strong command of food safety and building code requirements, and a consultative mindset to understand and meet the unique needs of each regional office.

What You'll Do

Food Service Operations + Strategy

• Assess and define the food service needs for each regional office, taking into account workforce size, cultural preferences, dietary requirements, and operational hours
• Serve as the subject matter expert on food service trends, best practices, and innovations
• Partner with US Food Service Manager to develop service standards and operational procedures for use across all locations

Vendor Management + Contracts

• Source, evaluate, and onboard food service vendors, caterers, and suppliers across Dublin, London, and APAC
• Lead contract negotiations, ensuring competitive pricing, service quality, and compliance with company policies
• Manage ongoing vendor relationships, conducting regular performance reviews and addressing service issues proactively
• Track the food service contracts, renewal timelines, and cost benchmarks

Cost Management + Reporting

• Manage the food service budget across all covered regions, tracking spend against targets and identifying cost saving opportunities
• Monthly reporting on food cost, utilisation, waste data, employee satisfaction, and vendor performance

Kitchen Planning + Build-Out

• Lead end-to-end planning and oversight of kitchen builds and refurbishments across Dublin, London, and APAC offices
• Partner with architects, contractors, and facilities teams to design functional, code-compliant commercial kitchen spaces
• Ensure all kitchen designs meet local health, safety, and building code requirements across each jurisdiction (Ireland, UK, and relevant APAC markets)
• Develop and manage project timelines, budgets, and stakeholder communications throughout construction and fit-out phases
• Conduct post-completion audits to ensure spaces meet operational and employee experience standards

Employee Experience + Engagement

• Champion a food service program that enhances employee satisfaction and supports a vibrant, inclusive workplace culture
• Gather and act on employee feedback across regions to continuously improve food offerings and service quality
• Collaborate to align food service initiatives with broader employee experience goals
• Manage employee communication around food service changes, new initiatives, and regional updates

What We're Looking For

Essential Experience + Skills

• 15+ years of experience in food service management, hospitality operations, or a closely related field
• Proven experience overseeing commercial kitchen builds or refurbishments, including knowledge of design requirements and equipment specifications
• Strong understanding of food safety regulations, health codes, and building compliance requirements across multiple jurisdictions
• Demonstrated experience in vendor management and contract negotiation within a food service or facilities context
• Track record of managing multi-site or multi-regional food service operations
• Has a solid budget management and financial reporting skills
• Excellent communication and stakeholder management skills, with the ability to influence at all levels
• Willingness and ability to travel regularly to London and APAC office locations

Preferred Experience

• Experience working in a corporate or tech workplace environment
• Familiarity with food service requirements across APAC markets (e.g., Sydney, Hong Kong, Mumbai, or similar)
• Knowledge of sustainable catering practices and ESG-aligned food sourcing
• Experience using workplace management or food service technology platforms
• Multilingual capability is an advantage for APAC engagement

Who You Are

• You believe great food experiences contribute meaningfully to company culture
• Highly organised with the ability to manage multiple projects and priorities across different time zones
• A natural relationship builder who earns trust with vendors, contractors, and internal partners alike
• Detail-oriented and operationally rigorous, while keeping the bigger picture in view
• Adaptable and solutions-focused in the face of shifting priorities or complex regional requirements