Global Food Service & Kitchen Strategy Lead

SIG Susquehanna; Dublin; On-site; EUR 120,000 - 160,000; Full time

Job summary

SIG Susquehanna in Dublin is seeking an experienced Food Service Manager to lead our Employee Experience food program across EMEA and APAC. You will shape the kitchen design, vendor relations, and day-to-day service delivery for a multi-region footprint.

This cross-functional role requires hands-on kitchen operations knowledge, strong food safety expertise, and the ability to negotiate contracts, manage budgets, and align food service with employee experience goals.

Qualifications

• 15+ years of experience in food service management, hospitality operations, or a closely related field.
• Proven experience overseeing commercial kitchen builds or refurbishments.
• Strong understanding of food safety regulations, health codes, and building compliance across jurisdictions.
• Demonstrated experience in vendor management and contract negotiation.
• Track record of managing multi-site or multi-regional food service operations.
• Solid budget management and financial reporting skills.
• Excellent communication and stakeholder management abilities.
• Willingness to travel regularly to London and APAC office locations.

Responsibilities

• Assess and define the food service needs for each regional office, considering workforce size, cultural preferences, dietary requirements, and operational hours.
• Serve as the subject matter expert on food service trends, best practices, and innovations.
• Partner with US Food Service Manager to develop service standards and operational procedures for use across all locations.
• Source, evaluate, and onboard food service vendors, caterers, and suppliers across Dublin, London, and APAC.
• Lead contract negotiations, ensuring competitive pricing, service quality, and compliance with company policies.
• Manage ongoing vendor relationships, conducting regular performance reviews and addressing service issues proactively.
• Track the food service contracts, renewal timelines, and cost benchmarks.
• Manage the food service budget across all covered regions, tracking spend against targets and identifying cost saving opportunities.
• Lead end-to-end planning and oversight of kitchen builds and refurbishments across Dublin, London, and APAC offices.
• Partner with architects, contractors, and facilities teams to design functional, code-compliant commercial kitchen spaces.
• Ensure all kitchen designs meet local health, safety, and building code requirements across each jurisdiction.
• Develop and manage project timelines, budgets, and stakeholder communications throughout construction and fit-out phases.
• Conduct post-completion audits to ensure spaces meet operational and employee experience standards.
• Champion a food service program that enhances employee satisfaction and supports a vibrant, inclusive workplace culture.
• Gather and act on employee feedback across regions to continuously improve food offerings and service quality.
• Collaborate to align food service initiatives with broader employee experience goals.
• Manage employee communication around food service changes, new initiatives, and regional updates.

Skills

Food service management

Hospitality operations

Vendor management

Contract negotiations

Budget management

Multi-site operations

Stakeholder communication

Travel management

Job description

SIG Susquehanna in Dublin is seeking an experienced Food Service Manager to lead our Employee Experience food program across EMEA and APAC. You will shape the kitchen design, vendor relations, and day-to-day service delivery for a multi-region footprint.

This cross-functional role requires hands-on kitchen operations knowledge, strong food safety expertise, and the ability to negotiate contracts, manage budgets, and align food service with employee experience goals.