Food & Beverage Supervisor

The Rose Hotel; Tralee; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Bike to Work Scheme

Employee Assistance Program

Hotel gym access

Meal on duty

Training and development opportunities

Employee of the Month

Job summary

The Rose Hotel in Tralee, Co. Kerry, is seeking a Food & Beverage Supervisor to oversee restaurant and bar service across breakfast, lunch, dinner and events. This full-time role reports to the Operations Manager and Duty Manager, with a 5-days-on, 2-days-off schedule and shifts across multiple meals.

We value strong hospitality, excellent organisation, and fluent English. Experience with hotel F&B systems (Alkimii/Reslynk/Aloha) is beneficial; candidates from busy hotel environments preferred.

Qualifications

• Minimum 2 years' proven experience as a Food & Beverage Supervisor in a busy hotel or hospitality environment.
• Excellent knowledge of restaurant and bar areas.
• Excellent organisational, communication and decision-making skills.
• Fluent English, both spoken and written.
• Hospitality or Food & Beverage management qualifications are an advantage.

Responsibilities

• Ensure smooth running of restaurant F&B service on duty.
• Collaborate with hotel management to run the department.
• Attend morning meetings and coordinate staff briefings.
• Promote a professional and hospitable image to guests and assist promptly.
• Record staff non-compliance and oversee documentation for HR.
• Lead by example and be flexible to guest needs and business demands.
• Oversee SOP training, till operations, and stock management.
• Attend F&B meetings and contribute to menu and events.

Skills

Bar Service

Food Service Skills

Exceptional Customer Service Skills

Supervisory Skills

Education

Hospitality/F&B management qualification

Tools

Alkimii

Reslynk

Aloha

Job description

Food & Beverage Supervisor (Full time)

Main duties of the role:

1. To ensure the smooth running of the restaurant food & beverage service when you are on duty, this will include Breakfast, Lunch, Afternoon Tea, Dinner & Bar Overflow where required. The minimum requirement is that each table is checked by the supervisor on duty at least once during their meal.

2. To work closely with the all the management of the hotel to ensure the smooth running of your department

3. To liaise with the manager on duty and to attend the morning (11AM) meeting to find out what is going on in the hotel for the day & to co-ordinate the 12-noon briefing for all staff with the senior chef on duty.

4. To promote a professional and hospitable image to the guest and give full co-operation to any guest requiring assistance with a prompt, caring and helpful attitude.

5. To give full co-operation to any colleague requiring assistance in a prompt and helpful manner and to be flexible in assisting around the Hotel in response to business and guest needs. This will include but not be limited to:

• Being a team player.
• To lead by example to all employees
• To stay on as long as required to ensure the business levels are adequately looked after

6. To maintain regular and efficient communication relating to your shift and to attend all hotel meetings as required. This will include but not limited to:

• Sending the end of shift Passover email
• Passing over the training schedule for the week to your colleges
• All sop training carried to be carried out on shift.
• Any and all information relation to short and overs for the tills.
• To record and document all staff non-compliance. This will include grooming, Lateness, Absenteeism & ensure the correct documents are filled out and passed to HR.
• To Carry out return to work interview with staff who have been absent.

7. To assist with the personnel and training function in the hotel. F&B Supervisors will be responsible for all the staff training to include:

• All SOP training and signoff for new staff & Refresher training for existing staff
• Till operations & order taking training
• Cash Handling and Room Charges
• Service of Food & Beverage
• All other sop in the department

8. To constantly strive to achieve our Four Star plus mission. To ensure all hotels standards are at a minimum meet and exceed through constant training, coaching and communication with floor staff. To ensure that the Hotels Grooming Policy is maintained and adhered to through out the shift and any issues are documented in the Grooming Diary

9. To deal with any customer queries and complaints and respond to them efficiently.

To ensure that all customers who encounter issues or difficulties during their visit are satisfied with the outcome of the situation before departure from the hotel.

10. To ensure the security of the hotel, stocks and keys at all times whilst on duty.

• No Staff member will enter a store room unless accompanied by a supervisor or manager
• To ensure store keys are locked away safely when not in use (Safe provided for this in cash office)
• To ensure all Comps & Inclusive’s are accounted for and processed correctly
• To ensure the waste & transfers to other departments is recorded daily
• To ensure all stock requisitions are correctly filled out and passed to stores/purchasing manager
• To ensure the safekeeping and management of the wines held in the restaurant

11. To identify and report maintenance requirements/hazards in the workplace. To Ensure that all maintenance issues are recorded in the Passover email and the maintenance tracker on the common drive.

12. To assume responsibility whilst on duty for any emergency situations in line with set down procedures.

13. To undertake any other projects/tasks as set by the Operations Manager or Executive Head Chef and attend any training meetings as required.

14. To attend F&B meetings and give your input

15. To be involved in the drink’s menu and special events.

About the role

The Role:

Full time role - working 5 days with 2 days off

Hours of work will be a mixture of breakfast, lunch and dinner shifts

Responsible to the Operations Manager and Duty Manager

Experience with Alkimii, Reslynk and Aloha an advantage

Requirement for the successful candidate:

• Minimum 2 years' proven experience as a Food & Beverage Supervisor/Restaurant Supervisor or Team leader within a busy hotel or hospitality environment
• Excellent knowledge of restaurant and bar areas
• Excellent organisational, communication and decision-making skills
• A genuine passion for delivering exceptional guest experiences
• A hands-on approach within your role
• Flexible availability, including evenings, weekends and holidays
• Fluent English, both spoken and written
• Hospitality or Food & Beverage management qualifications are an advantage

Benefits of working in The Rose Hotel:

• All year round employment
• Bike to Work Scheme
• Employee Assistance Program
• Use of the hotel gym at designated times
• Meal on duty
• Training and development opportunities
• Employee of the Month award

About the company

We are The Rose Hotel, a four-star, family-run hotel in the heart of Tralee, Co. Kerry. With 161 bedrooms, restaurants, bars, spa, gym and function facilities, we offer a warm, welcoming environment and exceptional hospitality. We combine comfort, quality service and genuine care to deliver memorable experiences for every guest. Join us if you want to be part of a hotel team where tradition, professionalism and hospitality matter.

Required Criteria

• Minimum 2 years in a similar role in the hospitality environment
• Excellent customer service skills
• Passion for hospitality
• Fluent level of English

Desired Criteria

• Formal qualification in F&B supervisory
• Worked with Alkimii/Reslynk and Aloha previously

Skills you'll need

• Bar Service
• Food Service Skills
• Exceptional Customer Service Skills
• Supervisory Skills